INTRODUCTION
The General Manager with Altitude sets the tone for their park. They will ensure everyone staff customers community LOVES Altitude Lawrenceville. Above all they will be responsible for running a successful business from staffing to marketing to financial management. A successful General Manager at Altitude Lawrenceville will:
- Believe hard work should be fun
- Radiate an infectious energy felt by everyone entering the park
- Exude maturity with an exceptional ability to work with parents
- Lead and train staff cultivating an atmosphere that exhibits fun cleanliness and safety
- Demonstrate the ability to navigate a P&L and work to optimize profits and margins
- Devise new and interesting means to market the park and drive traffic
- Strive to be a pillar in the community who believes in paying it forward
- Oversee park maintenance with an obsession for cleanliness
PRIMARY JOB RESPONSIBILITIES
Leader of the Staff:
- Leads staff through recruiting scheduling orienting and training employees; creating and maintaining a safe secure fun and legal work environment; developing personal growth opportunities
- Accomplishes staff results by communicating job expectations; planning monitoring and appraising job results; coaching counseling and disciplining employees; coordinating and enforcing systems policies procedures and productivity standards
- Sets the tone for the staff operations through staff meetings and events
Park Financial Performance:
- Establishes strategic goals by gathering pertinent business financial service and operations information; identifying and evaluating trends and options; choosing a course of action; defining objectives; evaluating outcomes and progress
- Accomplishes financial goals by forecasting requirements; prepares an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions
Customer Experience and Atmosphere:
- Controls quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing networks; benchmarking stateoftheart practices; participating in professional societies
- Contributes to team effort by accomplishing related results as needed
ADDITIONAL RESPONSIBILITIES
- Cash Management and budgeting
- Payroll/Schedule
- Marketing
- Maintenance
- Provides or performs other services as needed or required by Corporate and/or Owners
CONTROLS OVER WORK
Works under direct supervision of Corporate Manager and Owners who will indicate general assignments limitations and priorities.
SKILLS AND KNOWLEDGE
- Bachelors Degree
- Minimum of 24 years of management experience
- Excellent organizational skills with the ability to prioritize workload and multitask in a fast paced environment
- Ability to handle multiple assignments on a timely basis with a high degree of accuracy
- General understanding of HR policies
Required Experience:
Director