Cultural Competency Language Access Specialist
Cultural Competency Language Access Specialist
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Job Description
DEPARTMENT OF ECONOMIC SECURITY
Your Partner For A Stronger Arizona.
DES works with families community organizations advocates and state and federal partners to realize our collective vision: A thriving Arizona.
DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals families and communities for a better quality of life.
CULTURAL COMPETENCY LANGUAGE ACCESS SPECIALIST
Address: Division of Developmental Disabilities (DDD)
1789 W. JEFFERSON STREET PHOENIX AZ 85007
Salary: $54101.84 $56452.28
Grade: 20
Closing Date: 05/15/2025
The position will report to the Cultural Competency and Language Accessibility Unit. This position as directed by the supervisor compiles data and narratives for the completion of the Cultural Competency and Language Access plans and the quarterly Limited English Proficiency (LEP) report to the DES Office of Equal Opportunity. Serve as subject matter expert for Readiness Review of newly contracting vendors of Home and Community Based Services (HCBS). Works with the Divisions Network team to educate vendors about their required Cultural Competence and Language Access plans. Collaborate with Customer Service in creating a process of reporting LEP related grievances and involvement in finding immediate solutions. Participate in efforts to ensure accuracy/linguistically acceptable DDD publicfacing websites including social media. At the direction of the supervisor attend Person Centered Service Plan (PCSP) and Ad hoc meetings as requested by Support Coordination or as the need for more involvement is identified. Responsible for quarterly audits of Language Vendors both interpreting and translation services for all languages. The specialist communicates and coordinates with other DDD functional areas external stakeholders and vendors as instructed. This position reviews and researches materials and reports.
Applicants for this position cannot be licensed or certified by DES Office of Licensing Certification and Regulation cannot have a principal interest in or have spouse or close family with principal interest in a Qualified Vendor Agreement and cannot be employed or subcontracted by a Qualified Vendor.
This position may offer the ability to work remotely within Arizona based upon the departments business needs and continual meeting of expected performance measures.
The State of Arizona strives for a work culture that affords employees flexibility autonomy and trust. Across our many agencies boards and commissions many State employees participate in the States Remote Work Program and are able to work remotely in their homes in offices and in hoteling spaces. All work including remote work should be performed within Arizona unless an exception is properly authorized in advance.
Essential duties and responsibilities include but are not limited to:
Compiles data and narratives for the completion of the Cultural Competency and Language Access plans and the quarterly LEP report to the DES Office of Equal Opportunity.
Serve as subject matter expert for Readiness Review of newly contracting vendors of Home and Community Based Services (HCBS). Works with the Divisions Network team to educate vendors about their required Cultural Competence and Language Access plans. Collaborates with Customer Service in creating a process of reporting LEP related grievances and involvement in finding immediate solutions.
Attends PCSP and Ad hoc meetings as requested by Support Coordination or as the need for more involvement is identified. Responsible for quarterly audits of Language Vendors both interpreting and translation services for all languages.
Communicates and coordinates with other DDD functional areas external stakeholders and vendors as instructed. Reviews and researches materials and reports.
Participates in efforts to ensure accuracy/linguistically acceptable DDD publicfacing website including social media.
Knowledge Of:
Google Suite including Gmail Drive Docs Sheets and Hangouts.
Culturally and Linguistically Appropriate Services (CLAS) and American with Disabilities Act (ADA)
Federal requirements related to Medicaid and Managed Care Organizations state laws rules and regulations related to the Division of Developmental Disabilities and AHCCCS.
Cultural and linguistic competency principles and concepts. Systems of care and wraparound philosophy and practice communitybased serveries and support with an orientation to member driven guided and culturally.
Knowledge and expertise in systems of care and wraparound philosophy and practice communitybased serveries and supports with an orientation to memberdriven guided and culturally relevant systems and services
Skills In:
Microsoft Office conflict resolution coaching cross cultural.
Exceptional written and verbal communication skills.
Ability To:
Work Demonstrate ability to work effectively with culturally diverse members staff contractors and stakeholders.
Flexible creative assertive and able to work in multiple task and multidisciplinary environment.
Provide leadership to groups and individuals. Plan organize and manage time effectively.
Experience in the field of diversity healthcare setting and bilingual is preferred.
Successfully pass background and reference check; employment is contingent upon completion of the abovementioned process and the Agencys ability to reasonably accommodate any restrictions.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (EVerify).
If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business then the following requirements apply:Drivers License Requirements.
The Arizona Department of Economic Security offers a comprehensive benefits package to include:
Affordable medical dental life and shortterm disability insurance plans
Participation in the Arizona State Retirement System (ASRS) and longterm disability plans
10 paid holidays per year
Vacation time accrued at 4.00 hours biweekly for the first 3 years
Paid Parental LeaveUp to 12 weeks per year paid leave for newborn or newlyplaced foster/adopted child (pilot program).
Sick time accrued at 3.70 hours biweekly
Deferred compensation plan
Wellness plans
Tuition Reimbursement
Stipend Opportunities
Infant at Work Program
Rideshare and Public Transit Subsidy
Career Advancement & Employee Development Opportunities
Flexible schedules to create a work/life balance
By providing the option of a fulltime or parttime remote work schedule employees enjoy improved work/life balance report higher job satisfaction and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.
Learn more about the Paid Parental Leave pilot programhere. For a complete list of benefits provided by The State of Arizona please visit our benefits page
State employees are required to participate in the Arizona State Retirement System (ASRS) the State sponsored retirement contribution plan and the LongTerm Disability (LTD) program after a 27week waiting period. The ASRS defined benefit plan provides for lifelong income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of taxdeferred retirement investments.
On or shortly after your first day of work you will be provided with additional information about the available insurance plans enrollment instructions submission deadlines and effective dates.
For questions about this career opportunity please contact us Alyssa Figueroa ator .
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contactingor Requests should be made as early as possible to allow time to arrange the accommodation.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
