Senior Success Engineer
Senior Success Engineer
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$ 169275 - 196725
1 Vacancy
Job Description
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.
Our AI agent Fin the most advanced customer service AI agent on the market lets businesses deliver alwayson impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite which provides AI enhanced support for the more complex or high touch queries that require a human agent.
Founded in 2011 and trusted by nearly 30000 global businesses Intercom is setting the new standard for customer service. Driven by our core values we push boundaries build with speed and intensity and consistently deliver incredible value to our customers.
Whats the opportunity
As a founding Senior Success Engineer in San Francisco youll be a trusted technical advisor to our customers helping them integrate deploy and maximize the value of Intercom and Fin our AI Agent. Youll work closely with Customer Success Managers Sales Engineers and R&D teams to provide strategic guidance technical expertise and handson support for API integrations security reviews and AIdriven automation strategies.
This role is ideal for someone who is deeply technical customerfocused and excited about AIpowered customer service. Youll help businesses unlock the full potential of Intercom and Fin ensuring seamless implementation and longterm success.
What Will I Be Doing
- Assist customers in optimizing Intercom and Fin ensuring successful deployments and effective usage.
- Advise on integrations helping customers connect Fin with their existing tech stack via APIs webhooks and automation workflows.
- Lead technical discovery sessions assess customer requirements and design scalable solutions.
- Solve complex technical challenges working crossfunctionally with Customer Success Sales Engineering and R&D teams.
- Provide technical enablement educating customers on best practices for AIdriven automation and conversational AI.
- Develop a technical point of view to demonstrate Intercom and Fins impact on customer support operations.
- Support security reviews and RFPs while assisting with compliance with enterprise architecture best practices.
- Advocate for customers internally providing feedback to Product and Engineering to enhance Intercom and Fins capabilities.
- Develop technical content including documentation integration guides and knowledgesharing resources.
What Skills Do I Need
- 6 years of experience in a Solutions Architect Technical Consultant or similar role at a SaaS company.
- Strong technical expertise in APIs integrations and automation frameworks.
- Proficiency in REST APIs JavaScript HTML and CSS.
- Deep understanding of AIdriven automation LLMs and customer support technologies.
- Experience with security reviews compliance requirements and enterprise IT environments.
- Excellent communicator able to convey complex topics to both engineers and nontechnical audiences at varying levels of detail and complexity.
- A problemsolver who thrives in fastpaced environments and can manage multiple projects.
- Passionate about customer success with a track record of helping businesses adopt and scale new technologies.
- Experience with Intercom or similar customer support platforms is a plus.
Benefits
- Competitive salary and meaningful equity
- Comprehensive medical dental and vision coverage
- Regular compensation reviews great work is rewarded!
- Flexible paid time off policy
- Paid Parental Leave Program
- 401k plan & match
- Inoffice bicycle storage
- Fun events for Intercomrades friends and family!
Apply today to join Intercom and help us deliver exceptional value and trust to our customers while building the future of customer communication.
The OTE range for candidates within the San Francisco Bay Area is $169275 $196725. Actual pay will depend on a variety of factors such as education skills experience location etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
Policies
Intercom has a hybrid working policy. We believe that working in person helps us stay connected collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week.
We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time and do not challenge or confront anyone for their views on nonwork related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race color religion creed national origin ancestry sex gender age physical or mental disability veteran or military status genetic information sexual orientation gender identity gender expression marital status or any other legally recognized protected basis under federal state or local law.
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Required Experience:
Senior IC
Employment Type
Full Time
