Help Desk Supervisor/Senior User Trainer
Help Desk Supervisor/Senior User Trainer
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$ 63700 - 115150
1 Vacancy
Job Description
Leidos is looking for a Help Desk Supervisor/Senior User Trainer to join our Washington DC teams supporting the DOJ Victims Compensation Fund (VCF) Transformation Project. The mission of the VCF Transformation Training and Communications team is to deliver handson rolebased training that empowers the VCF team Claimants and Law Firms to understand the transformed process and confidently use myVCF to support their work.
The Transformation Training Delivery approach for three primary user groups follows:
VCF Team: Substantive training on the policies procedures and regulations that govern the VCF claim review process followed by rolebased training for claims processing and operations. This includes approximately 175 team members accounting for approximately 20 internal roles. Each role is anticipated to receive between 4060 hours of training across all modalities during a 6week timeframe.
Law Firms: Virtual and inperson Instructorled Training and Howto Guides for Law Firm managers and users. There are approximately 200 law firms that routinely engage with the VCF with multiple users from each of those firms requiring inperson training in New York NY on the transformed claim form processes and policies. The VCF envisions a trainthetrainer model but looks to the vendor to propose the optimal modality to ensure all law firm users are adequately trained. The draft training plan which will be provided upon award includes 9 inperson training modules for law firm representatives and approximately 10 HowTo guides.
Claimants: Training videos and Howto Guides posted to the myVCF Dashboard and .
Primary Responsibilities and Duties:
Design develop and codeliver VCF Substantive training for VCF staff on endtoend claims lifecycle processes. Substantive training includes curriculum and standardized materials related to policies and procedures for claim review claim administration quality control and payment.
Create comprehensive training materials including manuals tutorials and elearning modules
Deliver instructor led inperson and virtually training to approximately 1075 VCF staff members depending on the subject matter of the training.
Design and create userfriendly professional quality graphics and communication media for HowTo Guides website content and other communications vehicles necessary to inform and educate the public law firms and VCF staff about VCF Transformation and the related process and system changes.
Design and develop communication materials for internal and external audiences.
Basic Qualifications
Bachelors degree (or equivalent) in a relevant field and 4 years experience designing developing and delivering training across modalities
Proven experience as a Trainer or similar role providing direct enduser support
Ability to create comprehensive training materials including manuals tutorials and elearning modules
Ability to design develop and deliver training across modalities
Excellent communication and presentation skills
Ability to adapt training content to different audiences
Must have experience using Adobe Captivate for training development
Must be a U.S. Citizen and able to obtain a Public Trust clearance.
Preferred Qualifications
Experience working in a Government and/or Litigation Support environment.
Familiarity with adult learning principles
Excellent verbal and written communication skills to convey complex information clearly
Minimum of 5 years experience developing training for clients
Prior supervisory experience strongly preferred.
Experience with Adobe Captivate preferred
Experience with Salesforce preferred
Original Posting:
May 1 2025For U.S. Positions: While subject to change based on business needs Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
Pay Range $63700.00 $115150.00The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other law.
Required Experience:
Manager
Employment Type
Full-Time
