IT Support Associate II, OTS
IT Support Associate II, OTS
Posted on :
14-05-2025
Employer Active
1 Vacancy
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Yearly Salary
$ 42200 - 91800
Vacancy
1 Vacancy
Posted on :
14-05-2025
Job Description
About Operations Technology Solutions (OTS)
Operations is at the heart of Amazons business. We are known for our speed accuracy and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide every day. OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for selfmotivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together we take ownership for what we do whether supporting IT infrastructure developing new technology inhouse launching a new Amazon Operations facility or delighting our customers by delivering packages directly to them.
About The Role
As an IT Support Associate II you will use your skills to support the operations team in resolving technical problems within Amazon operations facilities in a defined geographical area that span across a multitude of technical disciplines. We are committed to improvement; you will be encouraged to participate in career development opportunities as presented to progress your career at Amazon.
What Do We Offer
Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1 matching 401(k) program and up to 20 weeks of paid parental leave. But wait theres more: we are a casual dress code at each of our locations (jeans tshirts safety shoes and at times a neon safety vest will be your daily outfit). Learn more about Amazon in Andy Jassys most recent letter to shareholders at job responsibilities
Allocating maintaining and troubleshooting of IT equipment used in Amazon Operations facilities.
Handling support requests and procedures across the network.
Assisting in training new hires.
Continuous learning of new technologies.
Supporting customers from multiple buildings in the area as well as remote customers.
Traveling within your local or regional area to support our customers.
A day in the life
As an IT Support Associate you will Resolve Indidents Tasks and Requests using out Service Now dashboard for our customers. You may have opportunities to travel to other sites and work with the teams Engineers on Change Management procedures. You could even work on some very large scale projects.
About the team
We in OTS and the South Puget Sound node are very focused on Customer Obsession driven to Deliver Results and perform work that exemplifies Insist on the Highest Standards.
1 years of corporate setting Windows Mac or Linux Operating systems support experience
Experience troubleshooting integrated and interdependent computer systems
Experience maintaining zebra thermal printers troubleshooting thin clients PCs scanners and portable handheld terminals
High school or equivalent
CompTIA A CompTIA Network Cisco/CCNA Linux (Redhat) Microsoft hardware (installation) AWS or other industry relevant certifications
Experience in a dynamic environment with a high degree of customer service
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $42200/year in our lowest geographic market up to $91800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Operations is at the heart of Amazons business. We are known for our speed accuracy and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide every day. OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for selfmotivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together we take ownership for what we do whether supporting IT infrastructure developing new technology inhouse launching a new Amazon Operations facility or delighting our customers by delivering packages directly to them.
About The Role
As an IT Support Associate II you will use your skills to support the operations team in resolving technical problems within Amazon operations facilities in a defined geographical area that span across a multitude of technical disciplines. We are committed to improvement; you will be encouraged to participate in career development opportunities as presented to progress your career at Amazon.
What Do We Offer
Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1 matching 401(k) program and up to 20 weeks of paid parental leave. But wait theres more: we are a casual dress code at each of our locations (jeans tshirts safety shoes and at times a neon safety vest will be your daily outfit). Learn more about Amazon in Andy Jassys most recent letter to shareholders at job responsibilities
Allocating maintaining and troubleshooting of IT equipment used in Amazon Operations facilities.
Handling support requests and procedures across the network.
Assisting in training new hires.
Continuous learning of new technologies.
Supporting customers from multiple buildings in the area as well as remote customers.
Traveling within your local or regional area to support our customers.
A day in the life
As an IT Support Associate you will Resolve Indidents Tasks and Requests using out Service Now dashboard for our customers. You may have opportunities to travel to other sites and work with the teams Engineers on Change Management procedures. You could even work on some very large scale projects.
About the team
We in OTS and the South Puget Sound node are very focused on Customer Obsession driven to Deliver Results and perform work that exemplifies Insist on the Highest Standards.
1 years of corporate setting Windows Mac or Linux Operating systems support experience
Experience troubleshooting integrated and interdependent computer systems
Experience maintaining zebra thermal printers troubleshooting thin clients PCs scanners and portable handheld terminals
High school or equivalent
CompTIA A CompTIA Network Cisco/CCNA Linux (Redhat) Microsoft hardware (installation) AWS or other industry relevant certifications
Experience in a dynamic environment with a high degree of customer service
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $42200/year in our lowest geographic market up to $91800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
IC
Employment Type
Full-Time
Department / Functional Area
Key Skills
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