AWS Software Development Manager

The global product and engineering organization for AWS Support is known as Kumo which is the Japanese word for cloud. Kumo provides software and technology services that intelligently anticipate and resolve AWS customer needs facilitating their adoption optimization and operation within the AWS cloud at scale. Kumos products utilized by AWS customers and the internal Amazonian Support teams are essential in ensuring exceptional customer experiences on AWS. The organization aims to identify customer needs across all AWS services proactively and deliver the most appropriate resolutions fulfilling the vision of a selfhealing cloud over time. Kumo maintains a broad portfolio of both customerfacing and internal services including AWS Trusted Advisor AWS Health Automation Recommendations & Insights AWS Support Center AWS Knowledge center and many more.

By joining AWS Kumo you will work with all AWS customers from big and diverse enterprises to small cuttingedge startups helping them achieve success in their cloud journeys. The organization is a fastgrowing agile and collaborative group of individuals from diverse backgrounds located across the globe. The team is driven by the excitement of building technologies inventing products and providing services that transform the way customers run their businesses. Kumos industryleading product portfolio cuts across a wide range of technologies (such as Machine Learning Distributed Systems) at high scale while offering opportunities to build with Native AWS services. The organization combines the culture of a startup the innovation and creativity of an R&D Lab the worklife balance of a mature organization and AWSscale technical challenges.

The top candidate will lead a software development team in the AWS Health organization in Cape Town owning one or more critical services that help AWS customers keep their workloads/applications up and running on AWS and resolve issues when they occur. As the leader of the team the individual will be responsible for setting a high operational bar driving high availability and scalability of the service and hiring and developing the best engineers to deliver features that delight customers. The candidate will have significant leadership responsibility to define the teams vision and goals engage closely with stakeholders and customers and manage delivery.


Key job responsibilities
Hire motivate mentor and grow a highperforming engineering team providing them with appropriate opportunities to succeed in their career objectives.

Collaborate with crossfunctional teams: Work effectively with product managers and software engineers on other service teams to ensure the successful delivery of features.

Lead engineering team in executing against project plans and delivery commitments.

Delivery of highquality scalable software ontime and onbudget.

Work closely with the leadership team to provide input on annual roadmaps and strategic discussions.

Be deeply involved with engineers to architect and develop the best technical designs and approaches.

Build operational excellence to reduce lead times and maintain the operations of critical services.

Clearly communicate technical decisions and progress to both technical and nontechnical audiences.

Conduct performance reviews of team members.

Translate business functional and technical requirements into detailed project plans.

A day in the life
AWS Sales Marketing and Global Services (SMGS) is responsible for driving revenue adoption and growth from the largest and fastest growing small and midmarket accounts to enterpriselevel customers including public sector. The AWS Global Support team interacts with leading companies and believes that worldclass support is critical to customer success. AWS Support also partners with a global list of customers that are building missioncritical applications on top of AWS services.

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employeeled affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.

Work/Life Balance
We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.

3 years of engineering team management experience and 7 years of engineering experience
8 years of leading the definition and development of multi tier web services experience
Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle including coding standards code reviews source control management build processes testing certification and livesite operations
Experience partnering with product or program management teams and experience delivering products against plan in a fastpaced multidisciplined distributedresponsibility and often ambiguous environment
Experience designing or architecting (design patterns reliability and scaling) of new and existing systems

Experience in communicating with users other technical teams and senior leadership to collect requirements describe software product features technical designs and product strategy
Experience in recruiting hiring mentoring/coaching and managing teams of Software Engineers to improve their skills and make them more effective product software engineers
Experience managing a team of high calibre Software Engineers developing complex world class scalable software systems that have been successfully delivered to customers

Amazon is an equal opportunities employer and we value your passion to discover invent simplify and build. We welcome applications from all members of society irrespective of age sex disability sexual orientation race religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national along with an updated curriculum vitae.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.