Pharmacy Call Center Technician
Pharmacy Call Center Technician
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Salary Not Disclosed
1 Vacancy
Job Description
Our team members are at the heart of everything we do. At Cencora we are united in our responsibility to create healthier futures and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
Job Details
Cencora has managed and staffed the Reading Hospital Ambulatory Pharmacy inside of the 700 bed Reading Hospital since 2017 and has expanded services and locations over the years. The call center supports the overall pharmacy program and reports onsite to a office based setting.
Location: Onsite West Reading PA 19611
Hours:
Monday to Friday 7am to 5pm.
Shifts are typically 8 to 10 hours
Responsibilities:
Answers inbound calls makes outbound calls to provide support for customers inquiries and electronic communications within pharmacy operations.
Manages and resolves customer complaints; escalating to manager as necessary.
Interacts regularly with external contacts such as patients prescribers and other staff to solve problems or answer questions.
Documents customer interactions according to standard operating procedures in support of efforts to providing a consistent highquality customer experience.
Manages and completes project assignments to achieve desired results within the defined timeline.
Responsible for creating and updating patient profiles in the pharmacy information system.
Enters necessary prescription plan information in the patient profile for processing and adjudicating patients prescriptions.
Responsible for entering all prescription information into the pharmacy information system and adjudicating claims.
Addresses insurance reimbursement and payment issues as appropriate by communicating with insurance providers patients and pharmacists.
Assists with the review and handling of all adjudicated prescription claims to ensure appropriateness of reimbursement copay and related financials and if needed as directed follows up all such claims deemed inappropriate.
Assists Pharmacist by providing required information for therapeutic consults with patients.
Intervenes with Pharmacy Benefit Manager Companies to resolve plan and patient specific adjudication issues.
Responsible for utilizing various technology platforms to meet customer and business needs.
Participates in achieving business goals and metrics for the organization.
Performs related duties as assigned.
Education:
Normally requires a minimum of two (2) years directly related and progressively responsible ambulatory pharmacy experience; bachelors degree program preferred. Pharmacy technician certification with a national technical certification organization such as Pharmacy Technician Certification Board (PTCB) or other comparable national certification required. State pharmacy certification is acceptable if core competencies are equal to or better than national certification requirements.
Skills:
Ability to communicate effectively both orally and in writing
Ability to work quickly and accurately under time and volume constraints
Strong interpersonal skills
Ability to resolve patient issues quickly and creatively in order to improve customer satisfaction
Familiarity with pharmaceutical products services and drug interactions
Strong organizational skills; attention to detail
Good analytical skills
What Cencora offers
We provide compensation benefits and resources that enable a highly inclusive culture and support our team members ability to live with purpose every day. In addition to traditional offerings like medical dental and vision care we also provide a comprehensive suite of benefits that focus on the physical emotional financial and social aspects of wellness. This encompasses support for working families which may include backup dependent care adoption assistance infertility coverage family building support behavioral health solutions paid parental leave and paid caregiver leave. To encourage your personal growth we also offer a variety of training programs professional development resources and opportunities to participate in mentorship programs employee resource groups volunteer activities and much more. For details visit time Cencora is committed to providing equal employment opportunity without regard to race color religion sex sexual orientation gender identity genetic information national origin age disability veteran status or membership in any other class protected by federal state or local law. The companys continued success depends on the full and effective utilization of qualified individuals. Therefore harassment is prohibited and all matters related to recruiting training compensation benefits promotions and transfers comply with equal opportunity principles and are nondiscriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment please call 888.692.2272 or email . We will make accommodation determinations on a requestbyrequest basis. Messages and emails regarding anything other than accommodations requests will not be returnedEqual Employment Opportunity
Affiliated Companies
Affiliated Companies: Value Apothecaries Inc
Required Experience:
IC
Employment Type
Full-Time
