Description | |
| ESSENTIAL FUNCTIONS: | |
| Responds to and consistently meets the needs of internal clients. Supports and cultivates new ideas and methods to deliver business solutions. Identifies ways to increase efficiencies or improve product or service. Delivers assignments/projects on time and completes all aspects before delivering to internal clients. Clearly communicates programs/services to necessary people seeks their support and keeps them informed of changes that may impact the business. Keeps track of existing products/services and/or progress on new initiatives. Prepares project plans that aid in moving project forward. Stays up to date with the latest developments in the profession. Develops skills to handle increasingly complex matters. Complies with and upholds company expectations including Code of Commitment policies procedures industry regulations department goals and business strategy. Politely gives consistent timely and accurate information and finds answer when unsure. Consistently demonstrates superior customer service skills and acts as a positive role model for all internal and external guests. |
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| Develops and maintains excellent rapport with quality gaming customers. Attracts develops and retains new player patronage through personalized service. Assists in the development of programs to increase player worth while staying within established comping guidelines. Represents management at special events. Greets and hosts customers maintaining a high standard of courtesy friendliness and a hospitable attitude. Assists customers in following procedures to obtain show reservations and complimentary privileges. Arranges special services for quality customers including air and ground transportation accommodations yachting excursions and tickets to sporting events. Assists in planning and executing special events and programs to stimulate revenue growth improve operational costs and enhance customer service levels. Responsible for meeting assigned goals and objectives. Assists in phone solicitation. Observes all employees in their customer contacts and works with supervisors in improving visual friendliness and courtesy. Position is designated as Atlantic City Operations for crossproperty marketing purposes. |
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| EDUCATION/SKILLS/EXPERIENCE: |
| College degree or equivalent preferred; good communication skills; bilingual. Three to five years in Casino Operations or Customer Development. Advanced customer service skills and problemsolving skills. |
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| DISCLAIMER: |
| This is not necessarily an exhaustive list of all responsibilities skills duties requirements effort or working conditions associated with the job. While this is intended to be an accurate reflection of the current job management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies changes in personnel workload rush jobs or technical developments). |
Customer Development Executive - Full Time (Caesars Atlantic City)
