Receptionist
Receptionist
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Job Description
Are you passionate about delivering exceptional guest experiences and thrive in a dynamic highenergy environment Do you have a knack for creating memorable moments and ensuring every guest feels valued If so we have the perfect opportunity for you!
Were an awardwinning independent familyowned 5star hotel dedicating ambition experience and passion into delivering an individual service for our guests. Our team is at the heart of everything we achieve were intent on balancing our people profits and planet creating a great place for our teams to work and were delighted to have had this recognised nationally again this year as one of the Best Places to Work in the Hospitality Industry.
We are seeking a talented and enthusiasticReceptionistto join our Front of House team. As a Receptionist youll be the face of our hotel for our guests as one of the first people they meet when they arrive and one of the last they speak to when they depart.
Key Responsibilities:
- Guest Welcome:Welcome guests and check them in and out in accordance with the hotels policies and procedures.
- VIP Coordination:Identify VIP and special occasion guests and coordinate with the team to ensure we exceed guest expectations.
- Communication Management:Answer all incoming calls in a friendly and courteous manner providing information about hotel services as necessary.
- Message Handling:Transfer calls and/or relay messages to guest rooms team or departments.
- Service Requests:Log and manage wakeup calls and DND phone requests.
- Email Correspondence:Manage and answer email correspondence with guests prior to their stay to anticipate their needs/wants.
- Operational Tasks:Collate individual guest service requests and turn them into operational tasks.
- Guest Interaction:Address guests service needs with seamless and professional delivery in a timely manner.
- Departure Emails:Ensure departure emails are sent to guests to ensure a warm farewell and show genuine appreciation.
- Feedback Collection:Interact with guests over the phone and email to obtain feedback on product quality and service levels.
- Complaint Handling:Handle guests complaints and concerns professionally seeking assistance as necessary.
- Team Support:Support other employees to ensure provision of accurate and prompt guest service.
- Emergency Procedures:Be fully aware and adhere to propertyspecific procedures for handling emergency calls (health and safety emergencies natural disasters evacuations and bomb threats).
Who You Are:
- Communication Skills:Strong oral and written English communication skills.
- Relationship Builder:Excellent ability to maintain guest and colleague relationships.
- Problem Solver:Process improvement oriented and creative in problem resolution.
- Organised:Superb organisational skills with rigorous commitment to accuracy and detail.
- Tech Savvy:Ability to use standard software applications (including Microsoft Word and Excel) and an ability to learn specific hotel systems.
- Experienced:Previous experience as Front Office Agent Guest Relations or within a customer service role is desirable.
- Educated:Ideally hold a bachelors degree in hospitality or equivalent in a related field.
- System Knowledge:Working knowledge of Infor property management software is an advantage.
- Multilingual:Knowledge of other languages in addition to English is an advantage.
Whats in it for you Exceptional people deserve to be recognised and rewarded so you can expect an extensive benefits package including:
- Competitive salary and performancebased bonus
- Health dental and retirement benefits
- Wellbeing financial support
- Ongoing training and development opportunities
- Employee discounts and dining & stay privileges
- A supportive and inclusive work culture
What nextIf you are truly passionate about delivering exceptional guest experiences and see yourself as part of a diverse awardwinning team who deliver amazing hospitality consistently then apply now to be our next Receptionist.
If youre looking for the #bestplacetowork look no further!
The Company
The Athenaeum has been familyrun since the 1990s and could not be more committedto its famous fivestar service. An independent spirit remains at the heart of the hotelwhere it continues to welcome everyone as VIPs and to make their stay individual.
At the Athenaeum Hotel it is our purpose to (re)create a magical haven in a frenetic world. Our values are Creative Ambitious Respectful and Ethical. Every employee across the business helped to create our values and they are at the heart of everything we do.
Our Ethos
At The Athenaeum Hotel we believe that work should be a place where everyone feels valued supported and truly belongs. We recognise the responsibility we have in shaping our employees experience. Our vision is to create an environment where every team member feels cared for trusted and empowered to be themselves.
We are committed to fostering an inclusive culture where everyone can thrive contribute and feel a true sense of belonging. We welcome applicants from all backgrounds and strive to make our recruitment process as accessible as possible including making adjustments for those who need additional support. If you would like us to make any reasonable adjustments during the application process please let us know by contacting Tom ProctorHudson on or by calling on. Join us in building a more inclusive future together.
At The Athenaeum Hotel we recognise our responsibility to the planet and have committed to reducing our impact on it. Our dedicated team are actively working towards ESG initiatives and we hope that you can be part of our longterm sustainability journey.
Exclusive discounts
Extensive healthcare
Wellbeing
support
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assurance
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Employment Type
Full-Time
