Operations Manager, DSP Performance Ops, DSP Performance Operations Team
Operations Manager, DSP Performance Ops, DSP Performance Operations Team
Posted on :
14-05-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
14-05-2025
Job Description
The Delivery Service Partner (DSP) Performance Operations Team is charged with ensuring the DSP network raises the bar on customer experience and delivery quality while protecting the overall health of the network and mitigating risk to Amazon. DSP Performance Ops partners with multiple programs across the DSP and Last Mile organization. We provide these programs with operational case management and investigation support. Partners include but are not limited to: Delivery Feedback & Insights (DFI) Service Level Standards (SLS) Scorecard On Road Conduct & Safety (ORCAS) DSP Relations High Severity Incidents and LMAQ.
The DSP Performance Ops team is seeking a talented Operations Manager to join our team! This role will lead a team of performance specialists in managing performance trends of Delivery Associates across North America.
Key job responsibilities
Provide regular formal & informal feedback and performance reviews to direct reports
Builds collaborative relationships with program managers to gain alignment on changes surface pain points and solve key problems; balances impact of added scope and operational capacity
Oversee ongoing projects related to SOP improvements training efforts and tech implementation
Present operational callouts to leadership during business reviews
Manage ongoing process improvement projects as outlined by stakeholders managers or selfidentified
Support mentor and motivate team
Manage safety quality productivity and customer expectations
Partner with crossfunctional stakeholders to drive programs operationally that enable DSPs and Transporters to be safe and successful
Think Big across the Last Mile space delivering holistic scalable solutions
Operate and deliver in a fastpaced environment
A day in the life
Performance Operations Managers are the tactical leaders our organization relies upon to ensure success across the last mile delivery space in North America. In a typical day managers will be expected to lead their team from the front make high judgement decisions that have strategic implications for Amazon and constantly deep dive issues in search of trends that may signal new risks to Amazon. Managers will engage frequently with skip level Managers and higher in executive escalations be given wide latitude to make decisions and interact daily with their team. This is a dynamic environment where leaders will thrive.
4 years of operational and/or retail management experience
2 years of team management experience
Knowledge of Microsoft Office products and applications (esp. MS Excel Word) at an advanced level
Knowledge of process improvement and quality measures
3 years of performance management experience
Experience with operations risk fraud investigations etc.
Experience with six sigma tools and Lean techniques
Knowledge of Salesforce or other customer service interface platforms
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
The DSP Performance Ops team is seeking a talented Operations Manager to join our team! This role will lead a team of performance specialists in managing performance trends of Delivery Associates across North America.
Key job responsibilities
Provide regular formal & informal feedback and performance reviews to direct reports
Builds collaborative relationships with program managers to gain alignment on changes surface pain points and solve key problems; balances impact of added scope and operational capacity
Oversee ongoing projects related to SOP improvements training efforts and tech implementation
Present operational callouts to leadership during business reviews
Manage ongoing process improvement projects as outlined by stakeholders managers or selfidentified
Support mentor and motivate team
Manage safety quality productivity and customer expectations
Partner with crossfunctional stakeholders to drive programs operationally that enable DSPs and Transporters to be safe and successful
Think Big across the Last Mile space delivering holistic scalable solutions
Operate and deliver in a fastpaced environment
A day in the life
Performance Operations Managers are the tactical leaders our organization relies upon to ensure success across the last mile delivery space in North America. In a typical day managers will be expected to lead their team from the front make high judgement decisions that have strategic implications for Amazon and constantly deep dive issues in search of trends that may signal new risks to Amazon. Managers will engage frequently with skip level Managers and higher in executive escalations be given wide latitude to make decisions and interact daily with their team. This is a dynamic environment where leaders will thrive.
4 years of operational and/or retail management experience
2 years of team management experience
Knowledge of Microsoft Office products and applications (esp. MS Excel Word) at an advanced level
Knowledge of process improvement and quality measures
3 years of performance management experience
Experience with operations risk fraud investigations etc.
Experience with six sigma tools and Lean techniques
Knowledge of Salesforce or other customer service interface platforms
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
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