Department Information
Hybrid Workplace Arrangement:
Although this position will be designated under the departments hybrid workplace program it will still be required to report to the department office on a scheduled basis and at the discretion of the supervisor based on business needs.
This announcement may be used to fill multiple vacancies.
The Department of Regulatory Agencies (DORA) is dedicated to preserving the integrity of the marketplace and is committed to promoting a fair and competitive business environment in Colorado.
Consumer protection is our mission.
DORA values and promotes diversity supporting a workplace that is inclusive of people from different backgrounds and experiences; creating an environment that is reflective of our communities; promoting positive relationships; and putting forth unique perspectives to fulfill our mission.
Employersponsored RTD EcoPass with offices located at Civic Center Plaza above the RTD Civic Center station and just a few blocks from RTD light rail.
Extensive worklife programs such as flexible schedules training and professional development opportunities on a wide variety of subjects and more!
Employee wellness programs including the Colorado State Employee Assistance Program (CSEAP) which provides free confidential counseling services.
Biketowork programs including access to storage lockers and bike racks.
Flexible retirement benefits including a choice of the PERA Defined Benefit Plan or the PERA Defined Contribution Plan plus optional 401K and 457 plans.
Medical and Dental Health Insurance for employees and optional coverage for their dependents.
Life Insurance for employees and optional coverage for their dependents.
Paid Time Off including 11 paid holidays.
Short and longterm disability coverage.
Tuition assistance program.
Description of Job
The Colorado Division of Insurance (DOI) regulates the insurance industry in Colorado by helping consumers by answering their questions investigating their complaints and helping them understand their insurance. The Division regulates and monitors the insurance companies in Colorado as well as insurance agents ensuring all are following the law.
The property and casualty work unit implements a firstinthe nation effort to address the insurance industrys use of big data and artificial intelligence through the implementation of the Colorado Senate Bill 21169: Restrict Insurers Use of External Consumer Data. The senate bill prohibits insurers from unfairly discriminating against individuals based on their race color national or ethnic origin religion sex sexual orientation disability gender identity or gender expression in insurance practice and it prohibits the use of external consumer data and information source algorithm or predictive model (external data source) in regard to insurance practice that unfairly discriminates against an individual to ensure they are not unfairly discriminating against consumers on the basis of a protected class.
This work units responsibilities include engaging with multiple stakeholder communities drafting regulations and regulatory guidance reviewing insurers filings for compliance monitoring the development of regulatory frameworks related to the governance and quantitative testing of big data and artificial intelligence systems and collaborating with other state insurance regulators through the National Association of Insurance Commissioners. The Senate Bill directs the Insurance Commissioner to work with stakeholders before adopting rules on how the companies should test and demonstrate to the Division that their use of big data is not unfairly discriminating against consumers.
Position: SFA 4311
This position develops strategic and programmatic concepts to ensure that insurers use of big data algorithms and predictive models are not unfairly discriminating against protected classes of consumers. This position oversees the development of a leadingedge regulatory framework for the use of big data and artificial intelligence systems in underwriting pricing claims handling and other insurance practices. Specifically SB21169 Restrict Insurers Use Of External Consumer Data addresses potential unfairly discriminatory outcomes resulting from the use of big data algorithms and predictive models in certain insurance practices on the basis of race color national or ethnic origin religion sex sexual orientation disability gender identity or gender expression. The result once the program is successfully implemented is to ensure equitable access to insurance and the financial security it provides to all Coloradans regardless of race ethnicity sexual orientation or other protected characteristics.
Duties include but are not limited to:
- Developing a regulatory program to regulate insurers use of big data algorithms and predictive models to ensure their use does not result in unfair discrimination;
- Advising serving as a resource and coordinating across the division including working with the actuarial rates and forms consumer services and market conduct teams in such a capacity to implement the program;
- Coordination with other teams to regulate insurers use of big data algorithms and predictive models;
- Analyzing current carrier practices regarding the use of big data algorithms and predictive models;
- Performing and/or directing policy research and developing policies procedures and regulations in compliance with state law;
- Developing a plan to collect and evaluate carrierreported data on their use of big data algorithms and predictive models and testing for unfairly discriminatory outcomes;
- Directing and conducting stakeholder outreach and engagement with carriers producers consumers consumer advocates and other interested parties;
- Evaluating carrier compliance and coordinating as appropriate enforcement activities;
- Preparing reports and presenting to the General Assembly as part of State Measurement for Accountable Responsive and Transparent (SMART) Act hearings;
- Participating in the work of the National Association of Insurance Commissioners (NAIC) and coordinating with other states to address issues as necessary;
- Identifying gaps in enforcement evaluating the effectiveness of implementation and making adjustments to the program as data and tools in this area evolve.
Minimum Qualifications Substitutions Conditions of Employment & Appeal Rights
MINIMUM QUALIFICATIONS (MQs):
There are two ways to qualify for this position: 1) Experience OR 2) A Combination of Education and Experience
Option 1: Experience
- Nine (9) years of fulltime professional* work experience in at least one (1) of the following three (3) areas:
- Developing or administering risk management and/or governance systems and frameworks for the use of predictive models machine learning technologies and big data;
- Performing quantitative and qualitative analysis including conducting audits and/or examinations related to data collection and privacy cybersecurity algorithmic accountability risk assessment and remediation data ethics and compliance;
- Developing evaluating and validating predictive models machine learning algorithms and big data predictive analytics with the ability to assess their accuracy fairness and transparency.
Option 2: A Combination of Education AND Experience
- Associates Degree and Experience:Graduation from an accredited college or university with an associates degree in public policy quantitative social science mathematics statistics law data science computer science risk management or in a field of study related to the work assignment; AND
- Seven (7) years of fulltime professional* work experience in at least one (1) of the following three (3) areas:
- Developing or administering risk management and/or governance systems and frameworks for the use of predictive models machine learning technologies and big data;
- Performing quantitative and qualitative analysis including conducting audits and/or examinations related to data collection and privacy cybersecurity algorithmic accountability risk assessment and remediation data ethics and compliance;
- Developing evaluating and validating predictive models machine learning algorithms and big data predictive analytics with the ability to assess their accuracy fairness and transparency.
OR
- Bachelors Degree and Experience:Graduation from an accredited college or university with a bachelors degree in public policy quantitative social science mathematics statistics law data science computer science risk management or in a field of study related to the work assignment; AND
- Five (5) years of fulltime professional* work experience in at least one (1) of the following three (3) areas:
- Developing or administering risk management and/or governance systems and frameworks for the use of predictive models machine learning technologies and big data;
- Performing quantitative and qualitative analysis including conducting audits and/or examinations related to data collection and privacy cybersecurity algorithmic accountability risk assessment and remediation data ethics and/or insurance compliance;
- Developing evaluating and validating predictive models machine learning algorithms and big data predictive analytics with the ability to assess their accuracy fairness and transparency.
Document this experience in your application IN DETAIL as your experience will not be inferred or assumed. Parttime experience will be prorated.
SUBSTITUTIONS:
- Partial credit toward the degree requirement will be given for completed college/university coursework that did not result in a degree. A masters or doctorate degree from an accredited college or university in a field of study related to the work assignment will substitute for the bachelors degree requirement.
*Professional work involves exercising discretion analytical skill judgment and personal accountability and responsibility for creating developing integrating applying and sharing an organized body of knowledge that characteristically is: uniquely acquired through an intense education or training regimen at a recognized college or university; equivalent to the curriculum requirements for a bachelors or higher degree with major study in or pertinent to the specialized field; and continuously studied to explore extend and use additional discoveries interpretations and application and to improve data materials equipment applications and methods.
Preferred Qualifications:
- Demonstrated professional* experience workingin astate government agency in the insurance industry or in the Colorado Division of Insurance;
- Masters or Doctorate degree in public policy quantitative social science mathematics statistics law data science computer science risk management or in a field of study directly related to the work assignment;
- Demonstrated professional* experience working with and knowledge of how predictive models machine learning algorithms and big data are utilized within insurance processes such as underwriting pricing and claims management including the identification of potential biases and unintended consequences;
- Demonstrated knowledge of statistical methods and professional* experience in utilizing statistical software and programming languages such as R Python or SAS to analyze and interpret complex datasets;
- Demonstrated professional* experiencein communicatingcomplex technical issues to nontechnical internal and external stakeholders and engagingeffectively with policymakers industry representatives and consumer advocates to develop and implement regulatory frameworks;
- Demonstrated professional* experience working in the financial or insurance industries related to implementing policies and practices to address unfair discrimination;
- Demonstrated knowledge understanding and professional* experiencetoensure equitable access to insuranceforall Coloradans regardless of race ethnicity sexual orientation or other protected characteristics;
- Demonstrated professional* experience working in the insurance industry with a focus on enterprise risk management and/or actuarial or quantitative analysis;
- Demonstrated professional* experience in overseeing policy development related to insurance under both state and federal laws including drafting regulations;
- Demonstrated professional* experience in promoting the efficient use of policy and regulatory levers to address barriers and create opportunities to advance insurance industry transformation efforts.
Required Competencies: The following knowledge skills abilities and personal characteristics are required competencies and may be considered during the selection process (including examination and/or interview):
- Demonstrated written communication skills including the ability to convey information to various stakeholders in a clear accurate and concise written manner;
- Demonstrated verbal communication skills including the ability to effectively convey information to audiences in a concise manner;
- Demonstrated attention to detail in order to analyze and revise documents;
- Sound judgment and the confidence to make decisions on a routine basis;
- Demonstrated critical thinking and analytical skills including having the ability to evaluate evidence and applicable information in order to apply knowledge and to decide on the most appropriate course of action;
- Program/project management skills including planning prioritization organizing tasks and time management skills in order to meet deadlines;
- Relationship management skills and customer service skills to establish strong working relationships with stakeholders to ensure collaboration data exchange and joint development of performance improvement strategies;
- Strategic thinking including the ability to identify emerging issues anticipate trends and provide recommendations on strategies to minimize risk impacts;
- Demonstrated ability to conduct research and gather pertinent information;
- Demonstrated understanding of how to effectively function in state government along with the ability to build consensus in a complex and highpressured politicallycharged environment;
- Flexibility and adaptability with regard to change management including the ability to adhere to changes in work processes adapt to changing priorities and maintain a willingness to comply with and support organizational change(s);
- Stakeholder engagement and outreach skills including the ability to develop meeting plans and identify shareable information;
- Proven ability to communicate complex technical issues to nontechnical internal and external stakeholders and engage effectively with policymakers industry representatives and consumer advocates to develop and implement regulatory frameworks;
- Demonstrated ability to read understand interpret apply and explain laws rules policies and procedures;
- Ability to represent the department and the Division of Insurance in a positive professional and objective manner and support a positive workplace environment;
- Knowledge of the insurance industry and big data and risk management systems as they relate to the insurance industry;
- Knowledge of and the ability to facilitate the rulemaking processes;
- Demonstrated ability to understand and abide by workplace principles practices and behaviors as internally identified and defined by the division and department;
- Demonstrated political acumen;
- Ability to travel independently including work inoffice as required by business needs and scheduled by the supervisor;
- Integrity and high ethical standards;
- Accountability reliability including attendance;
- Ability to maintain confidential controversial or sensitive information;
- Selfstarter including the ability to work independently learn new processes utilize own knowledge and that of supervisor and complete work with minimal supervision;
- Demonstrated professional demeanor;
- Knowledge and understanding in the use of PC software applications including Microsoft Office (Word Excel Outlook etc.) and Google Suite (Docs Sheets Slides Calendar etc).
Conditions of Employment: Candidates who fail to meet the conditions of employment will be removed from consideration.
- The successful passing of a reference check and/or if required a background check.
- A reference check may include but is not limited to: contacting previous and current supervisors to verify employment and discuss performance a review of the personnel file a review of the performance recorda review of jobrelated public informationetc.
- The type of background check depends on the job duties of the position and can include a review of any criminal record credit report and/or driving record.
- Ability to travel independently including work in the office as required by business need and scheduled by the supervisor.
- This position requires the ability to travel up to 5% of the time including staying over weekends when required; and the ability to transport equipment including but not limited to laptop computers printers manuals and supplies.
Supplemental Information
PLEASE READ Required Application Materials
Interested individuals must submit the following online:
1.A completed State of Colorado Application(login to your current NeoGov account or create a NeoGov account to complete the online application). Note: Incomplete applications including incomplete work history sections or see rsum see attachment or see addendum statements will not be accepted in lieu of a completed application form.
2.A current email addresson your application as all communication pertaining to this position will be conducted via email. Please set up your email to accept messages from and @ addresses and check your email often. Note: The department cannot guarantee the successful delivery of email including incorrect filtering into junk mail folders.
3.A detailed cover letter explaining how you meet the required competencies and how your accomplishments qualifications skills areas of expertise personal characteristics etc. make you a good fit for this position; you may also attach additional documents that demonstrate this.
Comparative Analysis Process: Structured Application Review
Part of if not the entire comparative analysis process for this position will involve a review of the information you submit in your application materials; Therefore it is paramount that in the experience portion of your application and cover letter you describe the extent to which you possess the education experience and competencies outlined in the job announcement as well as the required and/or preferred qualifications/competencies. You are also encouraged to attach additional documents to that effect. Failure to include adequate information or follow instructions may affect your score and prevent you from competing in subsequent measures used to arrive at a top group of applicants.
Veterans Preference: Candidates who wish to assert Veterans Preference should attach a copy of their DD214 to their application. Failure to do so will result in being denied Veterans Preference.
PLEASE NOTE: Former State Personnel System employees who were disciplinarily terminated or resigned in lieu of termination must disclose this information on the application. Colorado Revised Statutes require that all state employees be hired and promoted through competitive examination of merit and fitness. Failure to include the required information failure to follow instructions and/or failure to submit materials by the application deadline may result in your application not being considered for the position and may affect your score or inclusion in the final pool of qualified candidates.
The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness.
The State is resolute in nondiscriminatory practices in everything we do including hiring employment and advancement opportunities.
ADAAA Accommodations: DORA is committed to the full inclusion of all qualified individuals. As part of this commitment our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment including completing the application process interviewing completing any preemployment testing participating in the employee selection process and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position please direct your inquiries to our ADAAA Coordinator at.
While a salary range is posted for this position an eventual salary offer is determined by a comprehensive salary analysis which considers multiple factors including but not limited to education and experience compared to others in the organization doing substantially similar work.
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Appeal Rights:
If you receive notice that you have been eliminated from consideration for this position you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.
An appeal or review must be submitted on the official appeal form signed by you or your representative. This form must be delivered to the State Personnel Board by email US Mail faxed or handdelivered within ten (10) calendar days from your receipt of notice or acknowledgment of the departments action.
For more information about the appeals process the official appeal form and how to deliver it to the State Personnel Board go to or refer to 4 Colorado Code of Regulations (CCR) 8011 State Personnel Board Rules and Personnel Directors Administrative Procedures Chapter 8 Resolution of Appeals and Disputes at under Rules.