Director, Marketing Operations

At PitchBook we are always looking forward. We continue to innovate evolve and invest in ourselves to bring out the best in everyone. Were deeply collaborative and thrive on the excitement energy and fun that reverberates throughout the company.

Our extensive learning programs and mentorship opportunities help us create a culture of curiosity that pushes us to always find new solutions and better ways of doing things. The combination of a rapidly evolving industry and our high ambitions means theres going to be some ambiguity along the way but we excel when we challenge ourselves. Were willing to take risks fail fast and do it all over again in the pursuit of excellence.

If you have a good attitude and are willing to roll up your sleeves to get things done PitchBook is the place for you.

About the Role:

The Revenue Operations department is responsible for creating maintaining and continually improving PitchBooks systems that support our clientfacing roles in Sales and Customer Success. This team works crossfunctionally with Sales Marketing Finance and IT to drive efficiency accuracy and revenue growth.

In this role you will define and drive the vision mission strategy and roadmap for Marketing Operations (Marketing Ops) with the goal of aligning your people processes and tools to empower enable support and drive operational efficiency for our Marketing department. In doing so you will treat Marketing and all users of the tools systems and analytics built within Marketing Operations as your internal customers overseeing teams with three primary capabilities. Firstly Marketing Operations that enable & empower your internal customers with timely and exceptional support for configuration and administration of and training on the tools that drive their daytoday work (e.g. Marketo). Secondly Marketing Platform that identifies delivers automates integrates optimizes and maintains all tools code/lowcode and systems that improve operational efficiency for your internal customers. Lastly Marketing Intelligence that utilizes data generated by our operational systems to deliver analytics dashboards and reports offering datadriven insights guiding tactical decisions and informing strategic direction.

Primary Job Responsibilities:

• Own the vision and strategy for our Marketing Operations while collaborating closely with other Revenue Operations groups toward that vision
• Own and drive our Marketing Operations roadmap using wellaligned strategic initiatives to increase the efficiency productivity and scalability of Marketing teams
• Foster a customercentric productoriented culture in Marketing Operations. Employ Product Management methodology in our Marketing tools and systems building teams that think strategically and devise intuitive enterprise experiences that delight our internal users in the Marketing department
• Establish responsive and supportoriented Operations teams that improve business operational processes and enable business teams with training support configuration and administration of Marketing enterprise systems
• Oversee the Marketing Platform as a product ensuring your group establishes the roadmap priorities and requirements necessary to deliver value for your internal customers via configuration automation and integration for marketing enterprise systems (e.g. Marketo Outreach etc.) ensuring efforts are aligned across Marketing Operations and other Revenue Operations systems while meeting compliance requirements (SOX ITGC)
• Identify prioritize and manage our roadmap of dashboards metrics and KPIs that enable datadriven insights and dataoriented management and tracking of Marketing operations
• Deeply understand your internal customers (primarily PitchBook marketing teams and team members) needs and ensure our Marketing Operations roadmap is focused on driving the most critical and impactful work for those teams
• Continuously assess and refine marketing processes to improve efficiency scalability and effectiveness
• Lead and build the Marketing Operations team providing direction mentorship and support to ensure operational excellence and alignment with business objectives
• Collaborate effectively with Sales Marketing Customer Success Customer Support Program Management Finance and Enterprise Technology leaders and teams to deliver business value
• Stay abreast of industry trends emerging technologies and best practices in revenue operations and revenue management to drive innovation and competitive advantage
• Support the vision and values of the company through role modeling and encouraging desired behaviors
• Participate in various company initiatives and projects as requested

Skills and Qualifications:

• Bachelors degree in Marketing Business Administration or related field; MBA preferred
• 12 years of experience in Marketing Operations including experience owning systems implementation and automation
• 5 years of experience being accountable for companywide vision strategy and roadmap in Marketing Operations
• 8 years of experience managing/leading teams
• Proven track record of developing and implementing marketing strategies that drive lead generation customer acquisition and revenue growth
• Deep understanding of marketing processes and pipelines including the enterprise systems supporting them and the analytics necessary to manage and track their efficacy
• Strong leadership and management skills with experience leading and developing highperforming teams in a fastpaced and dynamic environment
• Strong understanding of product management methodology and experience applying it in practice to understand customers gather requirements build and maintain a roadmap and manage enterprise systems
• Extensive experience with marketing automation platforms (e.g. Marketo) CRM systems (e.g. Salesforce) data platforms (e.g. Snowflake) and analytics tools (e.g. Google Analytics Tableau)
• Extensive experience working with program management for cross functional initiatives and leading/sponsoring programs
• Excellent analytical and problemsolving skills with the ability to translate data into actionable insights and recommendations
• Exceptional communication collaboration and influencing skills with the ability to build relationships and drive alignment across crossfunctional teams
• Highly organized and detailoriented with the ability to manage multiple initiatives projects and priorities simultaneously
• Proficiency with the Microsoft Office suite including indepth knowledge of Outlook Word and Excel with the ability to pick up new systems and software easily

Benefits Compensation at PitchBook:

Physical Health

• Comprehensive health benefits
• Additional medical wellness incentives
• STD LTD AD&D and life insurance

Emotional Health

• Paid sabbatical program after four years
• Paid family and paternity leave
• Annual educational stipend
• Ability to apply for tuition reimbursement
• CFA exam stipend
• Robust training programs on industry and soft skills
• Employee assistance program
• Generous allotment of vacation days sick days and volunteer days

Social Health

• Matching gifts program
• Employee resource groups
• Subsidized emergency childcare
• Dependent Care FSA
• Companywide events
• Employee referral bonus program
• Quarterly team building events

Financial Health

• 401k match
• Shared ownership employee stock program
• Monthly transportation stipend

*Please be aware the above PitchBook benefit and perk offerings are subject to corresponding plan and policy documents and may change during the course of your employment.

Compensation

• Annual base salary: $195000$225000
• Target annual bonus percentage: 20%

*Starting pay will be based on several factors and commensurate with qualifications & experience. We also have a locationbased compensation structure; there may be different ranges for candidates by location.

Working Conditions:

We believe our business and our culture are strongest when we work together in person. We also know that its helpful to have some flexibility to work remotely. Most roles work in the office 3 days/week and some are expected to work in the office 45 days/week. The current expectation for this role is that you are working in the office 5days/week and that you are in the office fulltime during the training period for which the length varies by role. During an initial phone screen the team will discuss expectations for this specific position.

The job conditions for this position are in a standard office setting. Employees in this position use PC and phone on an ongoing basis throughout the day. Limited corporate travel may be required to remote offices or other business meetings and events.

Life At PB:

We are consistently recognized as a Best Place to Work and our culture is at the heart of our success. Its our fundamental belief that people do and create great things and that people are the cornerstone of prosperity. We believe that proactively seeking out different points of view listening to others learning and reflecting on what weve heard creates a sense of belonging within PitchBook and strengthens the PitchBook community.

We are excited to get to know you and your background. Concerned that you might not meet every requirement We encourage you to still apply as you might be the right candidate for the role or other roles at PitchBook.

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