Technical Content Producer - Learning & SaaS

The mission

At Sociabble our Academy is responsible for helping internal teams and customers learn about our product through impactful experiences and scalable digitalized resources.  

The Sociabble Academy delivers tailored employee learning paths via a Learning Management System (LMS) centralizes internal resources on a knowledge platform (Confluence) and provides ondemand client training through a customer communication tool (Sociabble Heroes).

As a Learning Specialist your responsibilities include:

Customer resource production:

• Producing and distributing resources (e.g. videos PPTs workshop/webinar presentations) based on scripts and briefs from the Academy Manager
• Updating existing resources (e.g. customer knowledge base)

Support the Customer Success Management (CSM) team:

• Tracking open questions from CSMs (via a dedicated Teams channel)
• Testing features on the Sociabble platform to answer questions
• Collaborating with the Academy Manager and potentially other colleagues to confirm test results
• Responding to CSMs after investigation and documenting by writing technical articles on Confluence

LMS administration:

• Adding/removing participants updating dates reading feedback and following up with CSMs

Qualifications :

The ideal Candidate

• With a background in the Tech sector youre able to demystify complex topics and transform them into clear digestible content for a broad audience.
• Youre good at turning raw information into clear useful and visual learning content like slides videos or tutorials.
• Youre comfortable using tools like PowerPoint Trello and video editing platforms like Clipchamp. Experience with a Learning Management System (LMS) or AI tools is a plus.
• Youre organized pay attention to details and can manage several tasks at once while meeting deadlines.
• You take initiative ask the right questions and seek clarity when needed. Youre not afraid to speak up to move things forward.
• You have strong written and verbal communication skills
• Youre eager to learn dig deep into topics and deliver good quality work
• You are fluent in English and a basic knowledge of French is an advantage

The perfect match 

You will thrive at Sociabble if

• You have a strong taste for new technologies the world of SaaS and digital transformation and wish to practice in a constantly evolving environment.
• You are looking for a job with strong responsibility coupled with freedom of initiative and would like to get involved in an ambitious project.
• You wish to participate in an adventure and grow with an ambitious and benevolent team with globally recognized companies to ensure their satisfaction on their projects.
• You like international transparent environments where everyone can learn and be heard.

Additional Information :

Other Perks

   Join an international Scale Up SaaS thats certified as a Great Place to Work and as a Best Workplace for 2023.  

Enjoy benefits designed for your wellbeing at work: healthcare support paid leaves and sick days.   

Reuniting with the team in our office in Bombay each Thursday. #LIHybrid

Connect with your colleagues through numerous events: afterworks team buildings town halls and Sociabble meetup ! 

Choose a committed company: partnership with Tree Nation where each Sociabble employee plants trees to offset their CO2 emissions.  

Embody our values: kindness ambition humility. At Sociabble we are Bootstrappers.  

Recruitment Process

• 45minute call with Camille HR
• 2hour written test  
• 1hour interview with Camille and Alexis Academy Manager
• 30minute interview with Krusha (Head of Asia)
• Reference check

Explore your new role with personalized and comprehensive onboarding followed by workshops Friday training and yearround training sessions!  

Important information before applying

• Permanent Position
• Based in Mumbai
• Submitting a portfolio is mandatory for this application. Please include a link or an attachment showcasing your work

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Fulltime