Senior Associate, Account Management
Senior Associate, Account Management
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Job Description
Position Overview
As an Account Associate you will play a vital role in driving engagement with clients across Third Bridges Connections and Forum offerings. You will proactively contact investment professionals and/or consultants within our client base on a daytoday basis building rapport and credibility to drive endusers towards our services. Your work will be pivotal in guaranteeing the retention and growth of our account base.
we prefer someone with decent English ability and fiancial market knowledge (especially secondary market) with commercial working experience.
Responsibilities
In this role you will:
- Support Account Managers on renewals and crosssell opportunities by working closely with them to execute on territory and account plans to achieve strategic goals
- Identify and engage inactive or potentially new users across priority accounts and to increase utilization of Third Bridge offerings
- Reiterate the value proposition of Third Bridges services to drive usage and help embed our products in the daily workflows of end users
- Maintain constant dialogue with clients to understand their research processes and gather feedback on Third Bridges services.
- Support clients by offering training and demo sessions on how to use Third Bridges services.
- Maintain and update team structures client user preferences client investment coverage sectors and geographies and pertinent account and contact data in our systems ensuring tailored content and service delivery to exceed client expectations.
- Develop an awareness of client buying processes and Third Bridge sales and renewal processes to support revenue generation
- Collaborate with internal stakeholders legal marketing research sales and product teams to ensure client requests are executed quickly and effectively.
- Attend internal and external meetings punctually and wellprepared
- Address and/or triage inbound client questions and requests; assess solutions and next steps alongside the Account Manager and execute the agreed approach
- Proactive attitude in business initiatives to drive business growth involved in such as account renewal upselling or identify crossselling opportunities
Qualifications :
Skills
- A client servicefocused mindset
- Proven experience in building and maintaining relationships by phone and facetoface would be beneficial
- Excellent organization written and oral/presentation skills
- Collaborative approach in solving problems
Qualifications
- Bachelors degree
- 34 years of account management experience and/or client support experience preferably in a similar industry
- Strong commercial sense and drive would be preferred
- Customer focused with excellent communications skills
- Ability to create and deliver presentations tailored to the audience needs
- Commercial awareness Relationship management skills and openness to feedback
- Highly motivated with a track record of consistent achievement of quota(s) for at least 1 year
- Effectively leverages internal resources tools and systems daily
- Experience applying industry and product knowledge in written and verbal client communications
- Successful past adoption and effective use of internal workflows processes and technologies to accomplish work objectives
- Strong communication active listening interpersonal and presentation skills
- Intellectual curiosity and a passion for learning
- Easy adaptable to changing ambiguous and fastpaced environments
- Strong time management skills with the ability to multitask and prioritize work
- Familiarity with as well as Microsoft Office and GSuite tools
Additional Information :
How will you be rewarded
- Vacation: 15 days (which increases to 20 days after 2 years of service)
- Learning: personal development allowance of 9000 per year which can be used for any learning programmes you feel would be beneficial for you
- Health and wellbeing: private medical insurance Modern Health to focus on mental health. Supplementary housing allowance
- Future and family: pension scheme and vitality private medical insurance
- Flexibility: work from anywhere for one month per year 2 annual volunteer days 2 personal days when life throws you a curveball and Summer Fridays
- Rewards: get points through our colleaguetocolleague recognition programme to spend on hotels gift cards donations to charity and more
- Social: weekly optional social gatherings daily breakfast and snacks social events
The successful candidate must by the start of the employment have permission to work in the country they are applying.
We know that to be truly innovative we need to have a diverse team around us. That is why Third Bridge is committed to creating an inclusive environment and is proud to be an equal opportunity employer. If you are not 100% sure if you are right for the role please apply anyway and we will be happy to consider your application.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
