Part-time Senior Field Service Technician - Commercial SE MI and regional TSA

This position requires daily travel to locations for commercial work in SE MI and regional TSA.

As a Senior Field Service Technician this individual must be team oriented and flexible and actively seek to share information and assist their peers.  Possesses excellent communication skills both oral and written.  Demonstrates strong electronic repair troubleshooting methodology and maintains a high technical level of product knowledge.  Ability to read and follow electrical/mechanical schematics to assist in isolating fault to root cause component/assembly. Cross trains on products serviced in the field and displays high proficiency in servicing the Trace XRay CT XRay and Cargo Inspection Systems product lines.  Eagerness to work on and lead special projects some of high visibility as assigned.  Looks for commonmode problem occurrences and seeks to resolve both independently and with the aid of others.  Provides on the job training to new or crosstraining employees and provides appropriate feedback to management.  Has a strong knowledge of business PC applications (MS Word Excel & Power Point) and able to effectively use them to provide clear concise information summaries and project updates as needed.

Troubleshoots services installs (deploys) and repairs Trace XRay CT XRay and Cargo Inspection System equipment at customer sites.  Maintains field service log and filing system to properly initiate organize and maintain all field service and job files until work is completed.  When not on travel or on an assigned shift individual will provide assistance to the Technical Support Staff.  Demonstrates initiative and dedication through positive use of downtime and an overall willingness and eagerness to consistently exceed customer and company requirements.  Conducts follow up calls with the customer to ensure satisfaction of work.

The Senior Field Service Technician must be an example for others to follow.  Not only must they repair and maintain equipment at peak performance they must exercise excellent communications skills to both internal and external customers meet deadlines for scheduled work complete all administrative tasks required for call completion and they must do so in a safe manner.

SPECIFIC DUTIES ACTIVITIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

• Must be able to respond to emergency and nonscheduled calls for service on a daily basis within established response time goals.
• Foster positive customer relations and a high degree of customer satisfaction by communicating effectively with customers.
• When needed act as a liaison between the customer and other departments/functions with in the repairs and maintains equipment in the field; provides customer training as required.
• May be called upon to work on equipment that has little or no documentation or training.
• Completes all scheduled maintenance within required deadlines.
• Documents all inspections maintenance repair work and submits paperwork in a timely basis
• Order install and return parts and manages repair parts cycle time
• Maintains an accurate inventory of parts and tools.
• Maintains currency on all technical certifications.
• Reviews all logs for open issues and prepares formal reports to customers as necessary.
• Participates in Service Sales opportunities and assists with promoting and implementing revenue programs.
• Ensures that tools and test equipment are properly maintained and calibrated
• Assesses product/equipment performance based on field support data; recommends modifications or improvements.
• Seeks to provide technical support to customers and other service professionals as required.
• May participate in site surveys pilot program service activities attend meetings champion special projects and prepare exclusive reports.
• Possesses a high level of technical knowledge on the companys Trace XRay and Multiplexing technologies. 
• Maintains clear and concise business communication proficiency both oral and written
• Establishes and maintains a close relationship with other Senior FSTs and Product Managers in order to support the needs of the customer and remain aware of current technical trends.
• Exercises every available measure to control and minimize costs while maximizing revenue.
• Must submit expenses timecards and other administrative tasks within the specified timelines.
• Travel overtime and work hours other than MondayFriday may be required.
• Comply with and ensure department compliance with Company health safety and environmental policies.
• Comply with all applicable U.S. export control and security regulations.
• May be expected to assist in the preparation of operator and maintenance documentation training and may provide training to others as an instructor. 
• Other duties as required.

Qualifications :

Education/Training:   Associates degree in related field Preferably industrial electrical electronic mechanical engineering.  Equivalence achieved through comparative work and life experience is acceptable (>10 years work experience in a related electrical or mechanical field service.

Experience:  Minimum of 8 years experience directly involved in troubleshooting and field repair of advanced/integrated electrical and electronic systems and equipment (Medical Products Service Industrial Process Controls Avionics Communications)                        

Knowledge/Skills: Individuals shall possess excellent communications skills and have a strong orientation for customer focus and teamwork.  Must be responsive to all customer issues at all times.  Must be willing & able to travel at short notice. Prefer certifications in networking or systems integration (A CCNA or similar) Computer literacy: competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs.

Supervises: While direct supervision is not the primary responsibility of this position there will be instances where supervision of others on a project basis may be required. Must be capable of leading small (46 members) cross functional teams of similar roles.

Background: This position requires Sensitive Security Information (SSI) access and vetting via the TSA.  Applicant must successfully pass a federal background investigation

PHYSICAL/MENTAL REQUIREMENTS

• Possess excellent organizational communication interpersonal skills with the ability to multi task several projects at once.
• Excellent customer service skills and the ability to handle stressful situations.

• Selfmotivated reliable and accountable individual
• Possess excellent telephone skills
• Must be able to lift/carry 80 lbs.
• Must be able to push/pull 200 lbs.
• Must be able to move/ manipulate equipment weighing up to 1000 lbs. with the assistance of carts hoists davit cranes pallet jacks or other devices as defined in the manuals and Technical Advisory documentation.
• Job requires frequent bending stooping twisting turning and working in unusual positions requiring full body mobility.
• Must be able to work safely and follow safety precautions in extreme environments (temperature humidity noise confined spaces etc.) around dangerous industrial equipment.
• Must be willing to work oncall and offshift as assigned and requested by manager or supervisor.  Must be willing to work emergency support as needed and perform oncall responsibilities per specified schedule or as otherwise prescribed by manager or supervisor.

WORK ENVIRONMENT: Work environment is typically considered to be offsite wherever the customer of concern is located.  Service will typically be rendered at airports correctional facilities courthouses cruise ships or other locations as required.

SDI is a Federal Contractor and a drugfree workplace. By submitting an application I confirm that I understand that the Company has a right to require me to submit to a drug test prior to employment and at any time during my employment to the extent permitted by law.

Smiths Detection is a global leader in detection and screening technologies for the protection of people and assets supporting safety security and freedom of movement in todays world.

Additional Information :

We offer

Join us and well help build your career with excellent training and opportunities for career growth across the business both locally and globally. Youll experience an inclusive environment with strong leadership and a focus on safety and wellbeing. Youll also have the flexibility to choose from a wide range of benefits to suit your lifestyle offering you and your family support from a health and wellbeing financial and lifestyle perspective.

Join us and work for a worldleader with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place.

HIRING SALARY RANGE: $56820.00 $132580.00 per year. (Salary to be determined by the education experience knowledge skills and abilities of the applicant and alignment with internal and market data.) This role offers a competitive Business Profit Plan. This position includes a competitive benefits package. For details please visit the Reward & Benefits tab on our main careers page at  Detection is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin or protected veteran status and will not be discriminated against on the basis of disability. Equal Employment Opportunity PostersIf youd like to view a copy of the companys affirmative action plan or policy statement please email .

If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application please email or call tollfree . This email and phone number is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes such as following up on an application or technical issues not related to a disability will not receive a response. Smiths Detection Inc. participates in the Electronic Employment Verification Program.

#SDNA

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race colour religion sex sexual orientation gender identity national origin economic status disability age or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics where we celebrate support and embrace diversity.

At no time during the hiring process will Smiths Group nor any of our recruitment partners ever request payment to enable participation including but not limited to interviews or testing. Avoid fraudulent requests by applying jobs directly through our careers website (Careers Smiths Group plc)

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color religion sex sexual orientation gender identity national origin economic status disability age or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics where we celebrate support and embrace diversity.

At no time during the hiring process will Smiths Group nor any of our recruitment partners ever request payment to enable participation including but not limited to interviews or testing. Avoid fraudulent requests by applying jobs directly through our careers website (Careers Smiths Group plc)