Customer Service/SAP Analyst
Customer Service/SAP Analyst
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1 Vacancy
Job Description
Sika is looking for an experienced SAP Analyst to join its growing team in Madison Heights Michigan.
The SAP Analyst at Sika will play a key role through these various Job Duties:
- Develop and maintain relationships with Automotive customers and their principles that ensure maximum customer satisfaction
- Accept orders through EDI fax phone mail email; process data into shipping requirements.
- Create deliveries for daily shipments insuring accuracy and completeness of information.
- Arrange for and expedite product shipments.
- Process credits debits and return material authorization as needed.
- Work with A/R to resolve issues related to rebills nonpayments return materials credits/debits invoices etc.
- Review and research premium freight charges; resolve and document freight charge issues; maintain freight log.
- Maintain and update file information in SAP to prevent shortages/overages to customers; maintain and update customer files in SAP; maintain and update price files in accordance with contract review policy and procedures.
- Act as liaison between customer and plant personnel to expedite customer orders respond to customer inquiries and resolve customer issues.
- Act as a back up to warehouse personnel for ASN processing.
- Anticipate issues and provide information daily to production and materials management personnel to prevent shortages include additional requirements etc.
- Investigate validity of customer rating violations; resolve issues as required.
- Perform all work in accordance with departmental policies and procedures as maintained in accordance with TS16949
- Work with all customer interactive PC systems and software
Qualifications :
Qualifications/Experience:
- Minimum education: high school diploma; some college strongly preferred
- 35 years of automotive customer service experience utilizing SAP or similar software.
- Must possess the ability to work well independently and make decisions affecting profit/loss of Sika
- Excellent interpersonal skills relationships
- Effective problem solving skills are required.
- Experience in Microsoft Office and spreadsheets.
- Must be able to work odd hours as necessary; may be contacted at home for emergencies.
- Ability to travel.
Additional Information :
Competitive Benefits: Health Insurance 401k with a generous company match yearend profitsharing bonus paid time off and paid holidays. Meaningful Work: Sika products enhance our surroundings and the work every employee completes helps positively impact daily lives by making our world stronger more durable and more reliable every day.
Company Culture: Sika centers work culture around entrepreneurship where individuals have the power to make decisions learn from mistakes and define their career.
Community Involvement: Sika takes active roles in our community and aims to support volunteer work and charitable endeavors across the United States through rebuilding and giving back. Sustainability Initiatives: Sika is committed to sustainable development reducing environmental impacts and assuming social responsibility. The company supports energy efficient projects and implements numerous measures aimed to boost economic social and ecological sustainability.
Sika fosters a culture of entrepreneurship empowering individuals to make decisions and shape their own career path. The safety and wellbeing of employees are top priorities at Sika.
All your information will be kept confidential according to EEO guidelines.
Sika Corporation is committed to a work environment that supports inspires and respects all individuals that apply. As an equal opportunity employer Sika will consider all qualified applicants without discrimination on the basis of race color religion sex pregnancy sexual orientation gender identity age disability national or ethnic origin or other protected characteristics.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
