Online Communities Program Specialist

Title:   Online Communities Program Specialist

Department:  Consumer Marketing

Reports to:  Online Communities Manager

Starting Salary Commensurate with Experience: $54000 $58000 / year  

Purpose:The Online Communities Program Specialist is accountable for assisting in the daytoday operations of The Lingraphica Community programs which provide daily virtual support group and conversation group sessions for individuals with communication disorders and their care partners. The primary responsibilities of this position will include building and launching new session events developing session content facilitating sessions engaging with and supporting members as well as facilitators and supporting future program offerings and expansion. This position is critical for the growth of our online community programs. 

Essential Duties & Responsibilities 

• Create and launch virtual session events for multiple online communities 
• Monitor and respond to member and facilitator email inquiries 
• Facilitate regular virtual conversation & support group sessions 
• Collaborate with the Online Communities Manager to support program initiatives 
• Represent Lingraphica program offerings with consumers and SLPs 
• Assist with the planning and execution of content for virtual sessions and other member engagement opportunities 
• Identify new relationships and nurture existing relationships with communication disorder organizations universities and clinicians  
• Coordinate special virtual events and session offerings throughout our various online communities 
• Create and launch member and facilitatorspecific surveys as well as analyzing data to identify trends 

Other Duties & Responsibilities 

• Crossteam collaboration for daytoday functions and project development 
• Assist with various marketing initiatives & campaigns as needed to promote online community offerings 
• Coordinate with our Digital Marketing Team on social media content creation and the management of our communities social media accounts 
• Other duties as assigned 

Qualifications :

Knowledge Skills and Abilities 

• Excellent organizational skills and the ability to prioritize tasks demonstrate proactivity and workload flexibility 
• Strong technological skills including use of Microsoft Office Canva and Zoom  
• Willingness to provide consistent worldclass customer service 
• Strong communication skills including speaking publicly to a large group 
• Possessing a creative mindset and being comfortable thinking outside the box and challenging the status quo 

Education & Experience 

• Associates degree in communication sciences & disorders or a related field or a combination of education and experience required 
• SLPA certification or some clinical experience with adult populations preferred 
• Previous engagement or work experience with an aging population and/or the disabled individuals required 
• Leading or participating in previous support groups (inperson or virtual) required 
• Proficiency with HubSpot Slack and forums/community platforms preferred 
• Social media experience preferred 
• Public speaking experience preferred 
• Experience using project management tools preferred  

Additional Information :

Work Environment & Physical Demands 

Incumbent works from home and is expected to maintain a safe productive work environment with secure internet be able to operate a computerwith or without a reasonable accommodation. 

Travel 

Travel toLingraphicashome office and to cities within the continental United Statesfor company related meetings is required 2 times peryear.  

Accommodations 

To perform this job successfully an individual must be able to perform each essential duty and physical demand satisfactorily. The requirements listed above are representative of the knowledge skills and/or abilities and physical demands required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Lingraphica and Pay Transparency  

At Lingraphica we are committed to fair and equitable compensation practices. The starting salary range for this position is $54000 and $58000 per year. Placement in the starting pay is based on factors such as experience skills education and internal equity. We regularly review our compensation structures to ensure they align with industry standards promote fairness and support career growth. In addition to competitive base pay we offer a comprehensive benefits package* and a commitment to fostering an inclusive and supportive workplace. We encourage open conversations about compensation and are dedicated to maintaining transparency throughout the hiring process. 

• Paid Time Off (sick personal and vacation) 
• Paid Company Holidays 
• 401(k) Retirement Plan and Contribution 
• Medical/Dental/Vision benefits with FSA HSA & Dependent care options 
• Life & ShortTerm Disability 
• Voluntary benefits such as Critical Illness Hospital Indemnity and AD&D insurance 
• Stipends for health and wellness home office setup and professional development  
• Paid Family Leave 
• Annual bonus program 
• Annual merit increases 
• YearRound Flex Fridays  
• Discounts on travel entertainment home/pet/car insurance 

To learn more about Lingraphica visit: ! To learn more about our benefits offerings click here!

This Organization Participates in EVerify and will provide the federal government with your Form I9 information to confirm that you are authorized to work in the U.S. 

Este empleador participa en EVerify y proporcionar al gobierno federal la informacin de su Formulario I9 para confirmar que usted est autorizado para trabajar en los EE. UU.