Guest Experience
Guest Experience
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1 Vacancy
Job Description
Company Description
At Guzman y Gomez Mexican Kitchen our mission has always been to reinvent fastfood. Were Australias only fastfood restaurant to be 100% clean meaning there are no added preservatives artificial flavours added colours or unacceptable additives in our food. Were incredibly proud of our amazing people and the unique way we celebrate Mexican culture in everything we do.
Job Description
In this energetic and engaging role based in Head Office you will bring the GYG culture to life providing highquality guest experiences managing and resolving guest enquiries. It is a highly collaborative role which requires building and maintaining positive relationships on behalf of the brand with internal and external stakeholders including but not limited to Guests Franchisees Crew members & Guest Experience team.
Reporting to the Guest Experience Manager this role will see you assisting in a diverse range of Guest Experience activities from administrative and general support for the Guest Experience team to assuming ownership and managing all aspects of assigned project based work.
This role will suit an individual that is passionate about Guest Experience and is motivated to promote GYGs values and display energy and enthusiasm for the unique brand.
Please note this is a Part Time role 4 days a week
To be successful in this role you should have/be:
- Excellent command of spoken and written English
- Strong verbal and written communication skills
- Flexible and positive attitude to working within a dynamic and constantly evolving work environment
- A positive professional team player with a pleasant disposition and a cando attitude
- Highly energetic and motivated selfstarter with strong initiative a solid work ethic and a keen eye for detail
- Ability to handle multiple queries simultaneously and meet all deadlines
- Ability to communicate and articulate in line with GYGs brand message
- Good planning organising and problem solving skills
- Ability to accurately record information and process enquiries in a timely manner
- Strong computer/IT acumen
Benefits
Were incredibly proud of our amazing people and always have each others backs. Whether youre working in restaurant at our Hola Central head office or as one of our partners we are so passionate about living our values every single day.
These are just some of the benefits that come with working at GYG:
- Up to 5 weeks of annual leave each year through our Love Ya Leave program
- Hybrid 4:1 work environment with your preferred WFH day each week
- $100/month mobile phone reimbursement
- 12 weeks paid parental leave
- Annual bonus scheme
- Generous long term incentive plan
- Inoffice barista quality coffee machine
- GYG gift card topped up annually to spend at our 200 GYG restaurants
- Access to our exclusive GYG merchandise that cannot be bought! Think caps/hats hoodies socks lanyards backpacks and much more!
Ready to join the team Apply now to start the conversation
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
