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This is an individual contributor role responsible for the initial setup maintenance and support of ATM Debit and Risk processing client configurations and resolution of issues of basic to moderate levels of complexity. This position is at a developing professional level and requires some technical and analytical abilities. This role works with guidance from departmental peers and leaders when needed but with a goal of working independently.
Essential Functions
The candidate will be responsible for initial setup maintenance and support of client configurations on various applications while meeting internal and external customer timelines for delivery. This includes taking business requirement documents i.e. configuration/database forms and providing technical solutions through application setup to comply with new or existing configuration standards.
The candidate will be responsible for sponsor configuration with JSON and database related scripting
Must utilize existing Tools and Software products to extract data into various reports to support research requests.
Must collaborate with implementations client services certification and operations to ensure errorfree processing and support of client configurations. The candidate is expected to learn from past mistakes with the ability to catch ones own errors during requirements review i.e. building phase of projects and not rely on the peer review or CERT processes to catch errors.
The candidate needs to occasionally recommend customer service and/or value improvements after learning the business or customer setups and understanding Application Configuration best practices. The candidate is expected to raise questions or concerns at the initial stages of a project if the requirements or design are not aligned to maintain the integrity of our applications or may not serve the business purpose.
Must research and resolve Database setup problems on multiple platforms for both Production & Certification environments
Must work with the certification group in the testing and certification of new client configurations
Participate in oncall rotation for the 24x7 support model
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
Visa does not support immigration for this role.
Visa is not offering relocation assistance for this role.
Qualifications :
Basic Qualifications
Bachelors degree OR 3 years of relevant work experience
Preferred Qualifications
2 or more years of work experience
Working knowledge of REST SOAP JSON and XML
General knowledge of Electronic Funds Transfer
Working knowledge of Oracle or SQL
Working knowledge of REST SOAP JSON and XML
Knowledge of C sharp HTML React .NET or relevant Microsoft web application technologies
Good oral and written communication skills
Experience using standard MS Office tools e.g. MS Excel Word PowerPoint etc.
Good analytical and problemsolving skills
Collaborative team oriented with the ability to work independently exhibiting strong organization multitasking and time management skills
Demonstrated ability to learn quickly
Additional Information :
Work Hours: Varies upon the needs of the department.
Travel Requirements: This position requires travel 510% of the time.
Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk communicate in person and by telephone frequently operate standard office equipment such as telephones and computers.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law including the requirements of Article 49 of the San Francisco Police Code.
U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 66600.00 to 94150.00 USD per year which may include potential sales incentive payments (if applicable). Salary may vary depending on jobrelated factors which may include knowledge skills experience and location. In addition this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical Dental Vision 401 (k) FSA/HSA Life Insurance Paid Time Off and Wellness Program.
Visa does not support immigration for this role.
Visa is not offering relocation assistance for this role.
Remote Work :
No
Employment Type :
Fulltime
Full-time