Spa Therapist
Spa Therapist
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Job Description
The Spa Therapist at M Gallery Nairobi is responsible for delivering exceptional spa treatments and services to our guests ensuring a high level of customer satisfaction and wellness experience. The ideal candidate will possess strong skills in various spa therapies an understanding of guest needs and the ability to work in a luxurious fastpaced environment.
Key Responsibilities:
Treatment Delivery:
- Perform a wide range of spa treatments including massages facials body treatments and other therapeutic services as per established protocols and standards.
- Customize treatments based on individual guest needs and preferences.
- Maintain high standards of cleanliness and hygiene throughout the spa and treatment areas.
Guest Experience:
- Greet and welcome guests in a professional and friendly manner.
- Conduct consultations to understand guest requirements and provide recommendations.
- Ensure guest comfort and satisfaction throughout their spa experience.
- Address and resolve any guest concerns or complaints promptly and effectively.
Operational Excellence:
- Prepare treatment rooms and ensure they are wellstocked organized and inviting.
- Maintain accurate records of treatments provided and inventory used.
- Follow all safety and sanitation policies when handling products and equipment.
- Assist in the promotion of spa services and retail products to enhance revenue.
Team Collaboration:
- Work collaboratively with other spa staff to ensure smooth operations.
- Participate in regular training sessions and team meetings.
- Support spa management in maintaining a positive and productive work environment.
Professional Development:
- Stay updated with the latest trends and advancements in spa therapies and wellness practices.
- Pursue continuous education and certifications as required.
Qualifications :
- Certification in massage therapy and/or aesthetics from a recognized institution.
- Minimum of 2 years of experience as a Spa Therapist in a luxury hotel or spa environment.
- Proficiency in various spa treatments including Swedish deep tissue hot stone massage facials and body treatments.
- Excellent interpersonal and communication skills.
- Strong customer service orientation and attention to detail.
- Ability to maintain professionalism and composure under pressure.
- Knowledge of health and safety regulations related to spa services.
Additional Information :
Should be eligible to live and work in Kenya.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
