Assistant Manager - Housekeeping

Prime Function:                                                                                                                   

• Assist the Executive Housekeeper in managing and directing all
  Housekeeping activities in the hotel to ensure that the highest levels of cleanliness and guest satisfaction & also maintaining high level of service and cleaning & maintenance standards in all areas of responsibilities.
• To assign duties inspect work and investigate complaints regarding Housekeeping service and equipment and hence take corrective action.
• Establish standards and procedures for the work of Housekeeping team and plan work schedules to ensure adequate service.
• To direct and control the Housekeeping operations and staff of the Housekeeping department.
• Any matter which may effect the interests of hotel should be brought to the attention of the Management.

Key Responsibilities:

Housekeeping Planning:

• Assist the Executive Housekeeper to plan and coordinate the activities of housekeeping supervisors and the team.

People Management:

• Establish and maintain seamless coordination & cooperation with all departments of the hotel to ensure maximum cooperation productivity morale and guest service.
• Maintain appropriate staffing levels in order to consistently provide excellent guest service.
• Provide effective support to the team to enable them to provide a range of effective and efficient services.
• Ensure that the team has been trained for all safety provisions.
• Motivate and develop staff to ensure smooth functioning of the department and promote teamwork.
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.

Operational Management:

• Inspect guest and public areas on a regular basis to ensure that the furnishings facilities and equipments are clean and in a good condition.
• Ensure to maintain appropriate grooming standards in hygiene uniforms appearance posture and conduct of the Housekeeping personnel.
• Assist in all inventories and ensure to coordinate the training programmes.
• Coordinate all repairs & refurbishments.
• Conduct followup to ensure that high standards of quality are maintained and that all procedures are adhered to.
• Ensure to inspect the rooms on a regular basis.
• Coordinate operations with Department coordinators supervisors and other Departmental Managers to ensure operational readiness efficiency in resource utilization and the prompt delivery of services.
• Coordinate the making of new uniforms and also maintain the records of condemn linen and uniforms.
• Ensure that all records regarding uniforms are maintained.
• Interact with guests and personnel of the hotel in an efficient and friendly manner.
• Ensure that the highest standards of cleanliness maintenance and safety are practiced in the Housekeeping department and in all other areas of the hotel.
• To plan and organize the operations to effectively achieve and maintain the established standards of cleanliness in interiors guest rooms corridors public areas and back of the house areas.

Qualifications :

• Minimum 2 years of experience in a management level position in a luxury hotel. 
• Experience in luxury hotel/resort environment preferred.
• Good command of English in both oral and written.
• Working knowledge of Microsoft Office (Excel Outlook PowerPoint Word) and Opera PMS.
• High level of confidence and strong interpersonal skills to handles all levels of communication to colleagues and guests.
• Able to resolve problems and make decisions confidently.
• Uses sensitivity and discretion in supporting guests needs.
• Leadership skills collaborative enabling and entrepreneurial.
• Career focused wanting to grow and develop selfmotivated.
• Good knowledge in HACCP.

Additional Information :

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Remote Work :

No

Employment Type :

Fulltime