Senior UX Researcher
Senior UX Researcher
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Job Description
What you get to do in this role:
- Represent the needs of customers across the product and design lifecycle from discovery through design validation and customer adoption across a portfolio of products
- Apply and adapt appropriate research techniques and methods for specific project needs
- Engage with customers to understand their unique needs for our products including defining and synthesizing user types use cases and specific UX opportunities
- Partner with Product Managers and Designers to influence product strategy and roadmaps
- Validate feature and design direction through participatory design early concept testing formative and summative usability testing.
- Analyze and synthesize qualitative studies and quantitative data across studies and secondary research to generate strategic and tactical insights with actionable recommendations.
- Communicate findings through artifacts such as specific user segments persona frameworks jobs to be done user journeys task analyses etc
Qualifications :
Basic Qualifications (The must have):
- Experience in leveraging or critically thinking about how to integrate AI into work processes decisionmaking or problemsolving. This may include using AIpowered tools automating workflows analyzing AIdriven insights or exploring AIs potential impact on the function or industry.
- Solid experience in applying customercentered research techniques to product definition and designs
- Understanding and experience in defining planning and executing research studies including outlining objectives goals and timelines. This includes developing sample plans and determining the best data collection approach using quantitative and/or qualitative methods
- A portfolio with examples of work representing research that influenced great insights or experiences. This includes examples of research goals research methodologies used the process followed your involvement and role data visualizations and crisply articulated insights from the research
Preferred Qualifications
- 5 years of work experience conducting customercentered research
- Experience developing insightful probing questions that resonate with both highly technical individuals through business minded endusers using enterprise software
- Deeper knowledge of user interface design usability evaluation techniques task analysis and experimental design
- Experience with the creation and execution of online surveys as well as rich qualitative research techniques
- Excellent presentation skills to visualize technically complex topics and make them easy to understand with customers as well as product management and design stakeholders
- The ability to learn new technical concepts quickly
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
