Hotel Receptionist
Hotel Receptionist
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Job Description
As our next Receptionist you will:
- Welcome guests to the hotel and ensure service is handled excellently.
- Register guests and process payments.
- Update guest information in the system.
- Take and confirm reservations for guests.
- Answer any queries guests may have regarding inhouse facilities and local tourist information.
- Deliver excellent service to customers and ensure quality standards are consistently met.
- Maintain clean and organized work areas.
- Handle guest complaints and remarks promptly providing timely responses.
- Pay close attention to detail and ensure quality in all aspects of your work.
- Be open to embracing change and adapting to new circumstances.
Qualifications :
What Are We Looking For
- A friendly guestfocused personality with a passion for hospitality.
- Experience in hospitality is preferred but not required.
- Ability to work independently and manage shifts responsibly.
- Strong communication skills and a problemsolving mindset.
- Ability to cope well under pressure.
- Availability to work weekdays and weekends.
Additional Information :
Why Join Us
- Competitive salary and benefits package including pension additional holidays with service a Recommend a Friend program and Employee Advisory Service.
- Flexible rota.
- Discount Card for Accor Hotels Worldwide.
- Complimentary stays in UK hotels (Free Bonus Breaks Vouchers subject to availability and T&C).
- Opportunities for career growth and international development.
- Apprenticeship opportunities.
- A onenight stay experience to help you understand guest needs.
- A supportive work environment with an engaging team culture.
A little more information:
To help you navigate your role and support your success you will be trained in all front of house related functions and the safety of the property and people.
By joining us as a Receptionist you will become part of a friendly team of 40 talents.
To ensure you can best welcome and care for our guests you will need to be fluent in English.
Understanding things from our guests perspective is key so while you are settling into your new role we will arrange a onenight stay for you to experience this first hand.
Ready to discover more Get in touch with us. We would love to hear from you.
One more thing
By working at the Ibis Cambridge Central Station you will be part of the Accor network worldwide hospitality leader. With us you can be all you are work with purpose grow learn enjoy and explore Accors limitless opportunities. Discover our Talent stories at or on Instagram @
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent creating an environment where everyone feels they belong.
Remote Work :
No
Employment Type :
Parttime
Employment Type
Part-time
