Senior Technical Enablement Manager - London
Senior Technical Enablement Manager - London
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Job Description
We are seeking a Technical Enablement Manager to join our Delivery team in London. This role is pivotal in establishing what great looks like on the technical side of our Partners integrations. The Technical Enablement Manager will establish best practices for our Tech Delivery teamcomprising Presales and Solution Engineers by providing the strategic direction resources frameworks and tools necessary to execute complex integrations efficiently and effectively.
Key Responsibilities:
Strategic Vision and Leadership: Develop and own the strategic vision for Technical Delivery setting the direction for improving efficiency and quality in our Partner integrations. Lead change initiatives to enhance our technical capabilities and drive innovation within the Presales and Solution Engineering teams.
Technical Delivery Management: Oversee Technical Delivery as a product focusing on strategic improvements in knowledge management data utilization tooling and automation to elevate the quality and efficiency of Partner integrations.
CrossFunctional Collaboration: Work with the Presales team to develop best practices for gathering and assessing customer requirements and designing scalable payment solutions. Collaborate with the Solution Engineering team to create and improve frameworks that support technical integration projects ensuring continuous process enhancement. Additionally work closely with regional leads to ensure highquality technical delivery.
Process Innovation: Identify and implement opportunities for process innovation enhancing documentation and strengthening knowledge management practices to support the teams strategic goals.
Technology Enablement: Lead the implementation and support of technology tools that streamline tech delivery processes driving team efficiency and effectiveness.
Training and Development: Design and deliver advanced training programs to upskill the Tech Delivery team fostering high performance and ensuring exceptional partners satisfaction.
Performance Management: Collaborate with the Analytics team to establish performance metrics and reporting systems for Tech Delivery using datadriven insights for continuous improvement. Work with teams and leads to develop and drive key performance indicators (KPIs) to ensure alignment and progress toward goals.
This role is for you if you are eager to establish the foundations of excellence in Tech Delivery space. You will have the opportunity to significantly impact the growth of the Wise Platform by developing frameworks that enhance the quality efficiency and success of complex technical project deliveries. Initially this role will not have any direct team members so we are looking for someone who is curious handson and ready to build from the ground up. If you are passionate about driving process improvements and empowering teams to deliver exceptional results this is the perfect fit for you.
Qualifications :
8 years in a technical enablement Presales Solution Engineering role preferably in fintech banking or technology sectors.
Proven experience with crossfunctional teams to optimize technical project delivery and knowledgesharing processes.
Handson experience in developing frameworks creating technical documentation and managing training programs.
Familiarity with performance management reporting and analytics to drive improvements in project execution.
Experience with API and/or SWIFTbased payment integrations and understanding of complex banking systems.
Proficiency to make API calls via Postman and troubleshoot via tools such as Kibana and Sumo
Proficiency in knowledge management tools (e.g. Confluence Jira) and collaboration platforms.
Excellent communication and organizational skills with a proactive approach to problemsolving.
Additional Information :
Some of our benefits:
RSUs in a growing company
An annual selfdevelopment budget
Annual Summer Days festival
Pet friendly offices
Lots of fun group activities like yoga running and boardgame nights
A paid 6week sabbatical leave after four years
For everyone everywhere. Were people building money without borders without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.
Were proud to have a truly international team and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what its like to work at Wise visit .
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Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
