Customer Controller
Customer Controller
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Job Description
We are currently seeking a Customer Controller to join our Customer Service team at Widnes Ports.
As a Customer Controller youll be the first point of contact for our customers offering great contract support and customer service in a fastpaced encouraging environment to provide a continuous professional service to Stobart customers.
Shift: 5 from 7 days 09:0018:00
Salary: 26064 per annum
Key Duties of Customer Controller:
- To act as the first point of contact with our Customer about their deliveries from prior to collection to delivery; escalating issues as required.
- Ensure all customer orders are accurately created on ESL inhouse system for delivery as per customers requirements.
- Liaise with Planning Teams and action change requests to ensure consignments are collected and delivered to customer requirements.
- Action Driverline calls.
- To liaise with the Forecasting Planning and AM teams regarding extra or short notice loads and any additional costs if applicable.
- Proactively monitor customer delivery compliance and investigate late and failed deliveries through to satisfactory conclusion reporting as required.
- Ensure information being reported is accurate; seeking sign off from CS Manager when guidance is required.
- Requirement to learn and use Customer specific systems.
- Ensure all additional costs are captured and reported correctly within the agreed timeframe.
- Complete reports i.e. Customer dashboards discrepancy reports etc. as per our Customer or the Business requirements liaising with CS Manager / Account Manager.
- Ensuring all consignments are rated accurately to our Commercial rate card and within agreed timescales.
- Complete a daily task list as confirmation all requirements are fulfilled before end of day.
- Support Customer Service team as a whole as and when required / asked.
- Keep up to date with news items vacancies and process updates as detailed on the ESL Intranet system.
Qualifications :
- Previous experience within a customer service environment.
- Passion for delivering an exceptional customer service experience.
- Good geographical knowledge.
- Attention to detail and accuracy.
- Proficient in computer literacy including Microsoft Excel PowerPoint and Outlook.
- Excellent communication skills in order to deliver accurate information.
- Ability to work in a fast paced environment.
Additional Information :
- Annual Leave 20 days plus 8 bank holidays.
- Pension 5% employee and 3% employer contribution.
- Wellness Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days 365 days a year.
- Eye Care Vouchers We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
- Reward & Recognition We recognise that employees have gone the extra mile via referral bonus special recognition and long service awards.
- Everyday discounts via our benefit platform you will have access to 100s of retailer discounts for everyday savings!
- Fitness your wellbeing is important to us and being active is a great way to keep your body and your mind health. We have partnered with PureGym so you can save money on a no contract membership.
If you meet the requirements for the above role and are looking for your next career opportunity please apply now and become a part of our #WinningTeam!
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
