Service Desk Analyst

Kickstart Your Career in Tech join Our Service Desk Team!

Are you passionate about technology and ready to take your first step into the world of IT If so this Service Desk role could be the perfect opportunity for you.

At PA we believe in potential not just qualifications. Thats why were looking for individuals who are curious peoplefocused and excited about building a career in technology. You dont need a degree or technical certifications just a genuine interest in IT a willingness to learn and a positive friendly approach.

As a Service Desk Analyst youll be the first point of contact for our customers so excellent communication skills and a personable manner are essential. If youve worked in any customerfacing role whether in retail hospitality or call centres you already have valuable experience that we would love to see.

Why Join Us

• Gain handson experience with realworld IT systems and support
• Be part of a supportive team that invests in your development
• Access training mentoring and clear progression pathways
• Work in a culture that values collaboration learning and innovation

This is more than just a job its your launchpad into a thriving tech career. If youre ready to grow learn and make an impact wed love to hear from you.

The Team

The Global Service Desk are a firstline response team who are fully supported to be able to address any IT issues that may arise for our 4000 PA colleagues including a dedicated line for our external clients. Being based in the Cambridge office we predominantly support our users by phone email and inperson delivering excellent customer service.

Individuals are provided with onthejob training to be able to resolve common queries and how to seek advice on escalating more serious issues. There is a great support network within the department and particularly within the team with all members encouraged to lean on and support each other.

The Service Desk team can be the first step to starting your career at PA. We believe in equipping our Service Desk Analysts with the tools and techniques to enable them to develop the skills necessary to progress and pursue their career ambitions should you wish to.

Access will be provided to our training platforms so team members can enhance and grow the skills needed. Typically within their first two years our team members have found the specialism that they love and have moved into other areas of the department with some moving into consulting within the wider organisation.

The Group Systems Team is comprised of a variety of areas that support the wider firm. Consisting of seven key pillars specialising in Business Engagement and Governance Strategy and Enterprise Architecture Infrastructure Data and Analytics Enterprise Solutions Cyber Security and Technology and Operations.
Our Service teams sit within the Technology and Operations pillar delivering end to end support for our users and includes the Global Service Desk 2nd line Mac and Application Support teams Operations and Software Compliance team.

Note: As the team supports all colleagues across the globe applicants should be available to work in varying shift patterns covering hours between 07:00 and 19:00 (GMT) as well as a weekend shift working on a rotation every eight weeks.

Qualifications :

An enthusiasm for any of the following:

• Customer service problem solving IT
• Curiosity for learning more about technology
• Excellent listening verbal and written communication skills

We know the skillgap and somewhat need to tick every box can get in the way of meeting brilliant candidates so please dont hesitate to apply wed love to hear from you. 

Apply now and take your first step towards a future in IT!

Additional Information :

Life At PA encompasses our peoples experience at PA. Its about how we enrich peoples working lives by giving them access to unique people and growth opportunities and purpose led meaningful work. 

Our purpose guides how we work with our clients and our teams and support our communities to deliver insight and impact solving the worlds most complex challenges. Were focused on building a workplace that values human difference and diverse mindsets and a culture of inclusion and equality that unlocks the potential in our people so everyone can be their best self. 

Find out more about Life at PA here. 

We are dedicated to supporting the physical emotional social and financial wellbeing of our people. Check out some of our extensive benefits: 

• Health and lifestyle perks accompanying private healthcare for you and your family 
• 25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5 additional days 
• Generous company pension scheme 
• Opportunity to get involved with community and charitybased initiatives 
• Annual performancebased bonus 
• PA share ownership 
• Tax efficient benefits (cycle to work give as you earn) 

Were committed to advancing equality. We recruit retain reward and develop our people based solely on their abilities and contributions and without reference to their age background disability genetic information parental or family status religion or belief race ethnicity nationality sex sexual orientation gender identity (or expression) political belief veteran status or other by any other range of human difference brought about by identity and experience. We welcome applications from underrepresented groups. 

Adjustments or accommodations Should you need any adjustments or accommodations to the recruitment process at either application or interview please contact us on

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