Automotive Customer Service
Automotive Customer Service
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Salary Not Disclosed
1 Vacancy
Job Description
We are currently looking for a Customer Service Specialist to join our team!
Hours for this position are generally 7 am to 5 pm Monday through Friday with a Saturday rotation from 7 am 12 pm.
As a Customer Service Specialist your primary responsibility is supporting our customers with their automotive needs in person by phone and by email. We are looking for someone who can provide positive customer interactions with genuine respect and courtesy. Listening to descriptions of problems or services needed. Assist with preparing repair orders estimates of repairs or services and other miscellaneous duties. Attention to detail and following through are essential to this position.
We have inhouse training available for an individual who is selfmotivated willing to learn and looking for a career in automotive customer service.
Essential Duties include but are not limited to:
- Provide excellent customer service
- Consistent regular attendance
- Advise customers about necessary services for routine maintenance in accordance with the manufacturers specifications
- Interact with customers in person over the phone and by email
- Prepare repair orders/invoices for customers and estimates of service for needed repairs
- Schedule service appointments
- Pick up and delivery of customer vehicles
- Address customer questions concerns and complaints
Qualifications
- Desire to provide excellent customer service driven to help serve others
- Willingness to learn and excel at your career goals
- Valid Drivers License with a good driving record
We offer an excellent benefits package that includes:
- 100% EmployerPaid Health Insurance Plan option for employees.
- Three Health Plan options with dependent coverage options.
- Lowcost Dental & Vision Insurance.
- Health Savings and Flexible Spending Account options.
- Life Insurance.
- 401K Plan
- Paid time off & paid holidays
- Elective Short and LongTerm Disability Insurance
- WorkLife balance culture.
- Employee Appreciation Days and events.
- Employee Discounts on Vehicles products and services.
Hondru Auto Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
We are committed toproviding a safe drugfree work environment. Applicants must be willing to submit to a preemployment background check motor vehicle records check and drug test. Interested candidates must possess a valid drivers license and have a satisfactory driving record.
We are committed to providing a safe drugfree work environment. Applicants must be willing to submit to a preemployment background check and drug test. Interested candidates must possess a valid drivers license and have a satisfactory driving record.
Employment Type
Full-Time
