Associate Hospital Sales Health and Science Representative (Inside Sales)

All over the world Pfizer colleagues have the opportunity to grow and develop a career that offers both individual and company success; be part of an ownership culture that values diversity and where all colleagues are energized and engaged; and the ability to impact the health and lives of millions of people. Pfizer a global leader in the biopharmaceutical industry is continuously seeking top talent who are inspired by our purpose to innovate to bring therapies to patients that significantly improve their lives.

TheAssociate Hospital SalesHealth & ScienceRepresentative (AHSHR) is responsibleto increase product awareness educate customers and attain the goals of our Business Unit through fully remote / virtual customer AHSHR is charged with relationship development and promotional efforts with U.S. customers and accounts.

TheAHSHR should possess strong business acumen and outstanding communications skills with an aptitude to develop indepth expertise in virtual engagement settings establish and build impactful relationships and exhibit strong promotional skills. They must understand and follow the call process for our BU including developing precall plans executing calls and conducting postcall analyses using all available digital and virtual tools. They must have the ability to work independently in virtual collaboration with crossfunctional internal teams. Where applicable the AHSHR should coordinate insights learnings and customer approach with infield Health & Science Representatives or Specialists who call on Accounts in overlapping geographical areas.

ROLE RESPONSIBILITIES

• Engage with customers virtually primarily from a dedicated Pfizer Site (Lake Forest) to compliantly grow the business and drive product demand by proactively providing solutions to achieve business objectives and needs
• Generate product demand by educating customers and promoting the product
• Effectively build rapport with customers in fully virtual environment; develops a methodical approach toward calls (e.g. clear next steps and appropriate documentation managing to KPIs); adapts approach based upon opportunities and insights; uses Total Hospital or Total Office call as required for assigned BU
• Understands and uses approved promotional materials to support marketing message
• Uses approved Pfizer resources to support customers accounts and patients needs (demonstration units) and works effectively across multiple virtual engagement platforms based on customer preferences/compliance guidelines
• Integrates guidance and insights from management/other support roles/technical solutions (e.g. content recommendation engines) into precall planning; proactive planning and optimization of call environment (Site location and workfromhome); able to effectively plan daytoday work based on personal and customer schedules; collaborate effectively with other CustomerFacing (CF) colleagues and Associate Hospital Sales team members
• Builds and demonstrates a mastery and utilization of all virtual tools and resources; effectively use calendaring tools leadership goals and personal insights to address customer priorities on outbound calls effectively
• Appropriately support customers or accounts on relevant contract value opportunities and virtual inservices on readytouse delivery systems.
• Discuss negotiated contract terms and contract options (where appropriate and with approved language);answer onlabel questions
• Learns to apply triaging protocols to create connections with appropriate SMEs using digital apps to send compliant messages for rapid responses; uses warm transfers for realtime handoffs to crossfunctional experts with some limitations
• Stays current with all required training including Compliance and routinely enhance skills through selfstudy development programs conferences and / or training classes at local and/ or remote locations

BASIC QUALIFICATIONS

• Bachelors degree with 03 years of relevant experience; OR an Associates degree with four years of relevant experience; OR Six years of relevant experience with a high school diploma or equivalent

• Goaloriented individual with a strong desire to be in promotional role; have core skills of customer service orientation initiative planning and follow up work management and judgment/problem solving
• Able to be on telephone or other virtual platforms for a full working day and speak clearly and effectively to all assigned customers
• Demonstrated digital acumen
• Must live within a commutable distance to assigned Pfizer Site location (Lake Forest)
• Strong organizational and analytical skills are required and ability to analyze and draw relevant conclusions using available data and information
• Demonstrates change agility; accountability; takes/seeks feedback; the ability to be connected to others; remotecollaboration with crossfunctional internal teams.
• Market place and business acumen stakeholder management; and understanding the business priorities
• The ability to develop strong professional relationships / networks in a dynamic and challenging environment
• Exceptional time management skills; intrinsically productive and scheduled even in the absence of direct management oversight

Other Job Details:

• Additional Location Information: Selected candidate will be located at our Lake Forest site. This is not a virtual role.

The annual base salary for this position ranges from $64700 to $121800. In addition this position offers an additional quarterly Sales Incentive bonus. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of lifes moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution paid vacation holiday and personal days paid caregiver/parental and medical leave and health benefits to include medical prescription drug dental and vision coverage. Learn more at Pfizer Candidate Site U.S. Benefits (). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to any location outside of the United States.