Lead Patient Experience Specialist

Troy Hospital 44201 Dequindre Rd

Schedule: Fulltime Monday Friday

Job Summary

Leads and manages operational improvement projects throughout the organization including both clinical and nonclinical areas to accomplish measurable improvements in patient and family experiences as evidenced by data sets. Works on the most complex assignments. Provides mentoring training and informal leadership to less experienced team members. Effectively partners with clinical and nonclinical staff and leadership across the organization to drive change.

Essential Functions

Supports and drives improvement activities for accountable areas based on organizational priorities (project management measurable deliverables milestones and data informed strategy).

Ability to view healthcare through a consumer lens and identify areas in need of improvement based on data and evaluation. Develop sustainable strategies to drive this improvement that result in a direct impact on consumer perception by using design thinking and human centered design in this approach.

Serves as a liaison between various departments across the Corewell Health System. Communicates collaborates networks with and acts as a change agent to key stakeholders. Also ensures continuity and coordination of services with appropriate utilization of resources. Responsible for stakeholder management across collaboration within dept and organizational resources.

Drives continuous assessment and improvements using appropriate tools and methodology within the business assists stakeholders and process owners in prioritizing improvement opportunities.

Analyze interpret and communicate Patient Experience data effectively to individuals and teams. Collects and analyzes process and quality data to initiate develop and recommend operational practices and procedures that focus on holistically improving the experience of care in order to enhance performance on regulatory measures support the organizations mission vision and values and driving personalized care and market share. enhanced safety increased productivity and reduced cost.

Develop and drive evidencebased effective improvement interventions to close Patient Experience gaps

Develop data driven strategic recommendations for improvement focus areas

Provide relevant contextual information to organizational leaders regarding national Patient Experience trends and data to inform strategic priorities for improvement work

Analyze and inform strategic goal setting that is both realistic and aspirational within the context of current improvement models. Analyze and measure the effectiveness of existing processes and helps to develop sustainable repeatable and quantifiable clinical and business process improvements.

Supports and drives improvement activities for accountable areas based on organizational priorities (project management measurable deliverables milestones and data informed strategy).

Qualifications

Required

• Bachelors Degree or equivalent Healthcare Related Field

• 5 years of relevant experience leading change.
• Successful team engagement in multiple change management efforts with defined positive outcomes
• 5 years of relevant experience formal manager or supervisor.

Preferred

• Masters Degree Healthcare Related Field
• Ability to navigate complexities of competing priorities with high yield deliverables
• 5 years of relevant experience driving improvement initiatives
• License and/or Certification in one area of specialty

About Corewell Health

As a team member at Corewell Health you will play an essential role in delivering personalized health care to our patients members and our communities. We are committed to cultivating and investing in YOU. Our topnotch teams are comprised of collaborators leaders and innovators that continue to build on one shared mission statement to improve health instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

How Corewell Health cares for you

• Comprehensive benefits package to meet your financial health and work/life balance goals. Learn more here.

• Ondemand pay program powered by Payactiv

• Discounts directory with deals on the things that matter to you like restaurants phone plans spas and more!

• Optional identity theft protection home and auto insurance pet insurance

• Traditional and Roth retirement options with service contribution and match savings

• Eligibility for benefits is determined by employment type and status

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