Customer Service Analyst
Customer Service Analyst
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Salary Not Disclosed
1 Vacancy
Job Description
Natureplex is a privately held pharmaceutical manufacturer of overthecounter medicines and electrolytes. Our company was established in 2001. We offer our own control brand private label and contract packaging. With two locations in Memphis Tennessee and Olive Branch Mississippi we are rapidly expanding and have exciting opportunities for career advancement.
We are currently seeking a Customer Service Analyst to join our dynamic team. We are looking for a detailoriented professional who is passionate about enhancing customer experiences and driving service excellence.
In addition to career growth we also offer our employees a range of benefits and perks.
These include:
Paid Vacation
Medical Insurance with 80% coverage for employees and 20% for dependents
Dental and vision insurance
Shortterm Disability
Voluntary Life Insurance
Companypaid life insurance
401 (k) plan with companymatching
Weekly pay
We provide equal employment opportunities and create a safe and fair work environment for all employees.
Natureplex is an Equal Opportunity Employer.
Natureplex participates in EVerify.
Summary
The role of a Customer Service Analyst is pivotal involving direct interaction with customers. Key responsibilities include efficiently addressing inquiries and resolving complaints. This position is dedicated to delivering exceptional support for specific products and services and ensuring a positive customer experience.
Essential Functions
Proactively monitor inventory levels to ensure optimal stock management.
Efficiently track order progress throughout production and collaborate with various departments for timely processing.
Communicate clearly and professionally with customers via email and phone providing exceptional support and timely updates on production.
Address and resolve any issues or concerns from customers promptly and effectively.
Deliver outstanding customer service consistently exceeding expectations.
Manage customer accounts meticulously maintaining accurate records of all interactions including inquiries and complaints.
Thrive in a fastpaced work environment adapting quickly to changing needs.
Provide exemplary support to both internal and external customers.
Contribute to sales and marketing initiatives with a strategic mindset.
Book sales orders accurately and manage shipment routing efficiently.
Create and dispatch invoices to customers without delay.
Take initiative and perform additional duties as assigned showcasing versatility and commitment.
Competencies
**Decision Making** Leverages sound judgment by thoroughly considering all facts and alternatives before committing to actions.
**Teamwork ** Effectively engages with others confidently sharing and receiving information while collaborating across groups to achieve shared goals.
**Work Standards** Upholds exceptional performance standards pays meticulous attention to detail and consistently follows up on work outputs.
**Motivation** Radiates energy and enthusiasm willingly commits to extra effort and consistently maintains high productivity and selfdirection.
**Reliability** Takes full responsibility for job performance consistently meets deadlines and honors all commitments.
**Problem Solving** Proactively analyzes problems by collecting relevant data identifying root causes and confidently proposing effective solutions.
**Adaptability** Seamlessly adjusts to changing environments and priorities engaging with diverse individuals effectively.
**Planning and organizing**Clearly plans and organizes tasks to achieve strategic objectives prioritizes effectively and allocates resources with precision.
**Communication** Articulates ideas organizes information logically and actively listens to foster understanding.
**Integrity** Maintains a commitment to sharing accurate information upholding confidentiality and rigorously adhering to policies and procedures.
**Initiative** Takes bold and proactive actions generates innovative improvement ideas and confidently suggests advancements.
**Stress Tolerance** Exhibits strong emotional resilience effectively manages pressure and knows when to seek support to maintain performance.
Skills Knowledge Abilities
Excellent verbal and written communication skills.
Strong interpersonal and customer service abilities.
Strong organizational skills and attention to detail.
Effective time management with a proven ability to meet deadlines.
Strong analytical and problemsolving capabilities.
Ability to prioritize tasks effectively.
Proficient in Microsoft Office Suite especially Excel and related software.
Experience with manufacturing software and order processing systems.
Collaborative team player.
Strong data entry skills and attention to detail.
Professionalism and excellent customer service are essential.
Strong phone etiquette and interpersonal communication skills.
Ability to multitask and prioritize effectively.
Supervisor Responsibility
None
Work Environment
Office Environment
The noise level is moderate
Equipment Used and Physical Demands
Prolonged sitting is a common requirement for this role.
Occasional physical activities include standing walking climbing balancing stooping kneeling crouching and crawling.
Frequent tasks involve sitting and using hands for finger manipulation and handling.
Regularly employees must reach out with their hands and arms and engage in talking and listening.
Specific vision abilities necessary for the job include close vision distance vision peripheral vision depth perception and the ability to focus.
The regular tasks include typing and filing.
Occasionally employees may need to lift or move items weighing up to 10 pounds; at times items may weigh up to 20 pounds.
Familiarity with personal computers telephones fax machines copy machines and Microsoft Office applications is essential.
Expected Hours of Work
- MondayFriday 40 hours per week
- Rarely may require overtime and Saturdays
Required Education and Experience
- 3 years of customer service experience required.
- Familiarity with Oracle / NetSuite
- Proficiency with Excel (23 years preferred).
Additional Eligibility Qualifications
- High School Diploma or General Education Degree
- Associate degree or higher preferred
Required Experience:
IC
Employment Type
Full Time
