911 Call Taker (MVRDA)

Application review will be conducted as determined by the Mesilla Valley Regional Dispatch Authority (MVRDA).

Fulltime regular nonexempt position with the Mesilla Valley Regional Dispatch Authority (MVRDA). Fulltime regular nonexempt positions are eligible for MVRDA sponsored benefits.

Position is the first step in the progression to 911 Telecommunicator (Dispatcher) with Mesilla Valley Regional Dispatch Authority. Potential pay increase to $21.22$21.72/hour may be offered after successful completion of training and demonstration of benchmarked performance.

Regular attendance is an essential function of this job to ensure continuity of services. Position is subject to drug preemployment screening hearing examination and a criminal background investigation in accordance with applicable State and Federal regulations and Mesilla Valley Regional Dispatch Authority policies.

Qualified applicants will be notified of a mandatory preemployment orientation date and time.

For moreinformationplease contact Lizett Lopez ator

Operates radio broadcasting and receiving equipment computer and teletype equipment. Must speak clearly work under stress and make decisions.

Operates communications equipment to receive incoming calls for assistance. Dispatches personnel and equipment to scene of emergency.

Operates telephone console questions caller to determine the nature of the problem in addition to type and number of personnel and equipment needed in accordance with prescribed procedures.

Scans status charts or computer screens to determine available resources.

Monitors alarm systems operates a twoway radio to dispatch user agency emergency personnel and equipment.

Relays instructions.

Types commands on computer keyboard to update files and maintains logs.

Tests communications and alarm systems to ensure serviceability; may activate alarm systems.

May provide prearrival instructions to caller and generally acts as a central point for information.

Works rotating shifts (i.e. Shift Work) with mandatory overtime.

May be exposed to belligerent or irate callers.

Other duties as assigned by the Training Supervisor.

Equivalent to a high school diploma. Prefer one (1) year experience in communications operations preferably as communications clerk call taker or dispatcher. Experience in use of computer terminal and/or multiline telephone systems desirable. 30 words per minute typing proficiency. A combination of education experience and training may be applied in accordance with MVRDA policy.

Form DD214 Honorable Discharge if applicable and valid NM Class D Drivers License or equivalent issued by another state as a requirement for various certifications. Position requires an acceptable driving record in accordance with MVRDA policy.

NMLEA Police Radio Dispatch Certification NMCIC and NCIC Certification Emergency Medical Dispatch (EMD) Certification American Red Cross CPR Certification (All required certifications will be obtained during initial training session except for the NMLEA Police Radio Dispatch Certification which must be obtained within 12 months of hire date).

Basic Computer and record keeping skills. Adult level training and professional reading and writing abilities. Strong interpersonal skills and the ability to work independently with minimal supervision. Ability to operate radio broadcasting and receiving equipment computer and teletype equipment and to operate a multiple telephone console. Must speak clearly work under stress and make decisions. Bilingual (English/Spanish) is preferred. Ability to work with coworkers and the public in a respectful courteous manner including belligerent irate distressed or anxious callers. Overtime is mandatory and shift work is required.