Director, Technical Product Support
Director, Technical Product Support
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Salary Not Disclosed
1 Vacancy
Job Description
Calling all innovators find your future at Fiserv.
Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.
Job Title
Director Technical Product SupportWhat does a successful Director of Technical Product Support do
You will lead a team of Technical Support Specialists who play a meaningful role in supporting Fiservs Merchant Solutions gateway products that include global platforms like Commerce Hub. Works closely with the team to serve clients both internal channel partners and external clients. Guide the team to troubleshoot configure and resolve inquiries from clients regarding technical issues processing environment software applications and system configurations.
What you will do:
- Provide coaching mentoring and team management activities.
- Responsible for conducting appraisals feedback to employees handling work allocations.
- Serve as a key point of escalation for inquiries received from both external and internal customers regarding training application queries and issues.
- Engage and escalate to leaders in Product Technology Integrations and Operations as needed.
- Communicates internally and externally to all levels of management and customers.
- Provide client input to Product Managers Business Analysts and Programmers and leadership regarding product performance features and enhancements.
- Develop and measure key metrics around team performance.
What you will need to have:
- High School graduate/GED
- 9 years of prior experience.
- 5 years leading technical client support or business analysis teams.
- Advanced knowledge of web architectures and API integrations.
What would be great to have:
- Bachelors Degree
- Knowledge of the payments industry.
- Experience in Payments Merchant processing or other Financial Services positions.
- Exposure to financial services client system integrations operations or client support experience.
- Exposure to Fiserv.
Applicants must be authorized to work for any employer in the US. We are unable to provide employer sponsorship or take over sponsorship of an employer sponsored visa at this time.
This role is not eligible to be performed in Colorado California District of Columbia Hawaii Illinois Maryland New York Nevada Rhode Island or Washington.
It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.
Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the stepbystep profile and attach your resume (either is acceptable both are preferable).
Our commitment to Equal Opportunity:
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.
Note to agencies:
Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
Required Experience:
Director
Employment Type
Full-Time
