Technical Support Engineer, Amazon Robotics Technical Support (ARTS)
Technical Support Engineer, Amazon Robotics Technical Support (ARTS)
Posted on :
13-05-2025
Employer Active
1 Vacancy
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Job Description
Working (and OnCall) Shift: SunThurs (95 EST)
Are you inspired by invention Is problemsolving through teamwork in your DNA Do you like the idea of seeing how your work impacts the bigger picture Amazon Robotics are seeking candidates with a passion for learning technology and complexity that are always curious how things really work to join our rapidly expanding Robotics Technical Support team as an Engineer.
Please note as a part of this role you will be expected to work a 5 day work week of which 1 day of which will be over the weekend to ensure critical 24 hour global support coverage.
Key job responsibilities
Key Role Responsibilities:
Deepdive analyze mitigate or resolve technical issues that are escalated by the various Amazon Robotics Facilities.
Utilize multiple data sources dashboards and logs to pinpoint and resolve software/hardware defects inconsistencies or bugs.
Collaborate with development/software teams to navigate complex situations and create viable solutions for customers.
Engage with often drive high severity incidents around Amazons Product Fulfilment & Sortation facilities.
Manage high severity calls communicating and troubleshooting directly with customers. This activity will at times require you coordinate realtime service restoration between multiple teams and act as a central incident lead.
Use Change Management best practices to create and implement changes within the Amazon Robotics environment.
About the team
We are a global team of robotic system specialists in the US EU and AsiaPacific who are looking to extend our 24*7 coverage. We provide remote technical support via tickets the phone and chat mediums. We are curious about solving new and complex problems everyday and always want to delight our customers. We have a robust internal training program and will provide onsite and remote mentors as well as training at customer sites.
2 years of software development or 2 years of technical support experience
Experience in Unix
Experience troubleshooting and debugging technical systems
Knowledge of web services distributed systems and web application development
Knowledge of networking protocols such as HTTP DNS and TCP/IP
Knowledge of constructing and running SQL queries
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $67200/year in our lowest geographic market up to $150300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Are you inspired by invention Is problemsolving through teamwork in your DNA Do you like the idea of seeing how your work impacts the bigger picture Amazon Robotics are seeking candidates with a passion for learning technology and complexity that are always curious how things really work to join our rapidly expanding Robotics Technical Support team as an Engineer.
Please note as a part of this role you will be expected to work a 5 day work week of which 1 day of which will be over the weekend to ensure critical 24 hour global support coverage.
Key job responsibilities
Key Role Responsibilities:
Deepdive analyze mitigate or resolve technical issues that are escalated by the various Amazon Robotics Facilities.
Utilize multiple data sources dashboards and logs to pinpoint and resolve software/hardware defects inconsistencies or bugs.
Collaborate with development/software teams to navigate complex situations and create viable solutions for customers.
Engage with often drive high severity incidents around Amazons Product Fulfilment & Sortation facilities.
Manage high severity calls communicating and troubleshooting directly with customers. This activity will at times require you coordinate realtime service restoration between multiple teams and act as a central incident lead.
Use Change Management best practices to create and implement changes within the Amazon Robotics environment.
About the team
We are a global team of robotic system specialists in the US EU and AsiaPacific who are looking to extend our 24*7 coverage. We provide remote technical support via tickets the phone and chat mediums. We are curious about solving new and complex problems everyday and always want to delight our customers. We have a robust internal training program and will provide onsite and remote mentors as well as training at customer sites.
2 years of software development or 2 years of technical support experience
Experience in Unix
Experience troubleshooting and debugging technical systems
Knowledge of web services distributed systems and web application development
Knowledge of networking protocols such as HTTP DNS and TCP/IP
Knowledge of constructing and running SQL queries
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $67200/year in our lowest geographic market up to $150300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Employment Type
Full-Time
Key Skills
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