2nd Line IT Support Engineer
2nd Line IT Support Engineer
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Job Description
Job Description:
2nd Line IT Support Engineer Vesta Software Group UK
ABOUT THE COMPANY:
The Vesta Software Group acquires manages and builds software companies in a variety of vertical markets enabling them to be clear leaders in their industries. Our companies provide missioncritical enterprise solutions for vertical industries across the entire industry value chain.
Being a portfolio group of Jonas Software (within Constellation Software Inc.) the Vesta Software Group is all about strengthening businesses within the markets in which we compete and enabling them to grow whether through organic measures such as new initiatives and product development daytoday business or through acquisitions.
JOB RESPONSIBILITIES
This role involves working as part of an internal team to service support requests across a variety of products for multiple businesses. Support responsibilities include Desktop Server Active Directory Networking VOIP and Cloud Services. You will be required to communicate via email telephone and video call to resolve issues within defined timeframes. Furthermore you will collaborate with senior team members and participate in team projects including onsite visits when necessary.
Reporting to Service Desk Team Lead the core responsibilities are:
Serve as an escalation point for the 1st Line Support Team mentoring and sharing knowledge with creating and maintaining enduser guides.
Provide 2nd line IT support including hardware software network troubleshooting and reassign highlevel tickets where necessary.
Configure client computer systems and assist with resolving issues.
Carry out routine maintenance tasks such as enduser patch management asset tracking and internal auditing.
Record and document processes that include Problems Changes and Releases.
Support endpoint environments including Windows 10 to Windows 11 and MS Office 2016 to 365.
Set up and configure new hardware system upgrades installations configurations and inventory management (laptops desktops mobile devices).
Manage expectations for relevant stakeholders.
Support and troubleshoot a range of devices applications and services (Windows Server Office 365 Firewalls Antivirus VOIP Phone Systems VPN etc.)
Experience with administrating Microsoft server onpremises and cloudbased environments is desirable.
JOB QUALIFICATIONS
IT & helpdesk experience
Knowledge of Networks and Windows environments
MCP qualifications or progress towards them
Hold a full UK driving license and have access to your own vehicle
Your personal characteristics will include:
Ability to work on his/her own initiative.
Excellent communication skills about technical issues.
Demonstrate practical knowledge and problemsolving strategies.
Solutionfocused with ability to prioritise
High attention to detail
Self motivated and keen to learn and share knowledge.
Ability to meet deadlines.
Have a cando attitude.
Ability to take complex technical solutions and simplify for end users
Have a willingness to learn new systems.
Promote and maintain high quality work and deliver in a professional manner.
Team player
Business Unit:
Vesta Software Group UK ITScheduled Weekly Hours:
37.5Number of Openings Available:
1Worker Type:
RegularCareer Site:
More About Jonas Software:
Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs Foodservice Construction Fitness & Sports Attractions Salon & Spa Education Radiology/Laboratory Information Systems and Product Licensing industries. Within these vertical markets Jonas is made up of over 65 distinct brands which are respected and leaders within their own domain.
Jonas vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of Software for Life and as an ambassador for technology product innovation quality and customer service.
Jonas Software is the valued technology partner of over 60000 customers worldwide in more than 30 countries. Jonas employs over 2000 skilled individuals consisting of a crosssection of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices throughout North America the United Kingdom Europe Australia New Zealand and Africa. Jonas is a 100% owned subsidiary of Constellation Software Inc. headquartered in Toronto and traded on the S&P/TSX 60.
IS THIS YOU
Employment Type
Full-Time
