Security Supervisor
Security Supervisor
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Job Description
Palace Entertainment is a leading leisure park operator in the United States and Australia overseeing more than 25 entertainment venues hotels and educational venues across 11 different states.
Palace Entertainment owns and operates some of the countrys largest and most prestigious venues including: National Historic Landmark Kennywood Park Americas Oldest Amusement Park Lake Compounce the worlds first ever Cartoon Network Hotel Best Family Theme Park Dutch Wonderland and a variety of other familyfriendly parks and campgrounds throughout the United States.
Palace Entertainment is a subsidiary of Parques Reunidos one of the leading global operators with more than 60 different assets (theme parks zoos and marine parks water parks and other attractions) spread out over various countries across Europe North America the Middle East and Australia.
Additionally Security Supervisors are responsible for hiring scheduling and documentation for their respective team members. They also oversee a team of security guards and potentially other departments (e.g. parking lot attendants).
We are currently looking for a:
Security Supervisor
Roles & Responsibilities:
Roles & Responsibilities:
Supervisory Duties:
Supervise the daily operations of the Security team and any other assigned departments
Lead by example attitude and as a representation of Dutch Wonderlands core values
Act as an approachable mentor and coach to all assigned team members
Become knowledgeable of performing the essential duties of all security positions and backfill these positions when needed
Participate in all aspects of supervision of assigned employees including hiring orientation training performance coaching and discipline.
Assist with team scheduling and timekeeping activities
Departmental Duties:
Act as Security One in the absence of the Security Manager.
Maintain constant vigilance while the park is operating to identify any potential issues or safety concerns; communicate any potential issues to other departments and/or leadership in a timely manner
Maintain compliance with company and industry best practices policies and procedures to create a safe environment for colleagues and guests
Monitor guest safety and communicate conflicts to supervisors on duty
Handle elevated guest complaints or conflicts that occur on the property
Approve and send incident reports to the proper channels.
Act as a first responder at the scene of accidents or crimes; secures scene provides emergency CPR/AED and first aid.
Take control of emergency and intense situations while remaining calm
Professionally manage crowd control during emergency situations
Contact local law enforcement personnel when circumstances warrant.
Exercise clear and concise communications with all park departments
Collaborate with the parking team members to conduct traffic duties when needed
Enforce the parking lot rules and regulations
Respond to routine and emergency calls throughout the park property. Answer phone calls providing pleasant and helpful phone contact for staff the public.
Assist in safety prevention efforts including responding to all safety calls fire alarms and emergencies.
Utilize electronic card access closed circuit television and other audio/visual monitoring systems monitors and supervises the response to all reports or irregular conditions including the unauthorized entry of persons or vehicles to protected buildings and areas breaches of perimeter security or any other suspicious activities occurring on the property.
Enforce all Park rules and regulations
All other duties assigned by leadership
Education and Experience:
High School diploma GED or equivalent; Equivalent work experience will also be considered
College degree in Criminal Justice or related discipline desired; Equivalent work experience will be considered
23 years of previous security criminal justice or related experience highly desired
CPR/AED and First Aid (Training provided).
Language: Ability to read write and speak fluent English; Spanish or other bilingual language skills are a plus.
Requirements:
Must be at least 18 years of age to comply with PA Child Labor Laws
Ability to work flexible schedule including evenings weekends and holidays
Must have reliable transportation to and from your scheduled shift
Ability to comprehend and carry out verbal and written instructions
Ability to apply knowledge of modern security methods procedures interviewing listening observation and notetaking techniques for specific situations
Must possess solid knowledge and understanding of the constitutional rights of citizens.
Must possess working knowledge of proper investigation principles practices and reporting techniques.
Ability to deal fairly objectively and courteously with the public without regard to race ethnicity religion or political beliefs
Ability to analyze people and/or situations quickly and calmly and take appropriate actions in a quick and effective manner
Ability to operate a variety of electronic equipment such as cameras radios personal computers or other communication devices
Ability to professionally and calmly deal with stressful and/or tense situations
Ability to collaborate with other team members external first responders and emergency personnel during emergency situations
Must possess exceptional customer service skills with an ability to resolve questions problems issues and concerns in a positive and professional manner
Physical Requirements:
Ability to stand walk and remain on feet for majority of the workday
Ability to occasionally stoop twist kneel bend squat or reach above shoulders
Ability to walk stand or run on uphill downhill or uneven surfaces.
Ability to remain sedentary for extended periods of time while using a computer/camera equipment
Ability to carry push pull lift and hold objects weighing 30 pounds or more
Must have good visual acuity night vision and peripheral vision.
Ability to see details of objects that are more than a few feet away
Working Conditions:
This role will be based in both an office setting as well as frequent exposure to all other indoor and outdoor park environments
Frequent exposure to the variable outside temperatures including high heat cold direct sun humidity dust rain snow ice and other weather conditions
Subject to dark environments particularly during midnight shift
Subject to constant repetitive motion high noise levels flashing lights and heavily populated environments
Subject to frequent interruptions and requests that may require reprioritization of activities
Team member benefits:
Working at Dutch Wonderland is about making people happy! Its about being independent and having fun making new friends and earning extra money while doing so. As a Dutch Wonderland employee you can be the smiling face that makes a great first impression for incoming guests a cook that serves up tasty treats and culinary delights a lifeguard who soaks up the sun while keeping guests safe or a ride operator that keeps guests coming back for more thrills!
Palace Perks & Benefits:
Flexible schedule
Ability to crosstrain and learn unique skills across various departments
Free admission to Dutch Wonderland and all Palace Entertainment parks on your days off
Invitations to exclusive companysponsored employee events throughout the season
Weve got great jobs for people just starting out in the workforce looking for a second job or staying active after retirement. If you want a fun flexible job with an innovative company look no further than Dutch Wonderland . Apply today!
Do not miss the chance to spark your career now!
Required Experience:
Manager
Employment Type
Full Time
