HSES Help Desk Specialist
HSES Help Desk Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer professional services company consumer loan originator and servicer payments processor renewable energy solutions and K12 and higher education expert. For over 40 years Nelnet has been serving its customers associates and communities.
The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team youre part of a community invested in the success of each individual. That support comes through in our work as we are united by our mission of creating opportunities for people where they live learn and work.
The Head Start Enterprise System (HSES) supports the management and oversight of Head Start grant recipient organizations and program operations at the local state regional and national levels. Business Process Outsourcing team will be providing help desk functionality to support a new federal clients data management system.Job Profile Summary
The Help Desk Specialist provides superior customer experiences while identifying resolving or escalating end user support issues. End users require support with application access account administration and system use. The Help Desk Specialist ensures timely resolution of user issues.
A typical day will involve taking calls from customers striving to resolve the issue or process their request. We value a collaborative environment where every member of the team pitches in to help each other out.
Answer calls / emails and provide technical assistance to our customers.
Escalate and route issues if necessary.
Document track and monitor issues.
Provide password administration and password resets for users.
To be eligible for this role you must reside within a 60 mile radius of Lincoln NE Brownsville TX or Atlanta GA
Education
Bachelors degree preferred. Associates degree in information science or related field and/or equivalent combination of education and experience.
Experience
To comply with the vendors contract requirements to be eligible for this role you must have 12 years of prior education and/or work experience.
Requirements: Currently hold an active government clearance OR able to obtain a public trust clearance for employment.
Customer service and help desk functions.
Experience in email and user administration.
Strong oral and written communication skills to include using email chat and telephone conversations.
Proven technical aptitude to include strong troubleshooting skills.
Detail oriented with good problemsolving skills.
Understands ITIL terminology and best practices.
User account management (assigning roles and permissions login support and access triage.
Shift: MondayFriday 9:30am6:00pm CST
Pay for this role is $20 per hour
Our benefits package includes medical dental vision HSA and FSA generous earned time off 401K/student loan repayment life insurance & AD&D insurance employee assistance program employee stock purchase program tuition reimbursement performancebased incentive pay short and longterm disability and a robust wellness program. Click here to learn more about our benefits: LINK.
Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race color religion/creed national origin gender sex marital status age disability use of a guide dog or service animal sexual orientation military/veteran status or any other status protected by federal state or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.
Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting ator.
Nelnet is a Drug Free and Tobacco Free Workplace.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
