IT/AV Support Specialist

Chicago Fire Football Club is a Major League Soccer team that was founded in 1997. Under new ownership the Club recently returned to Chicagos iconic Soldier Field opened a new 50000square foot office in the heart of the city and unveiled a premium stateoftheart Performance Center in January 2025. With tremendous growth and expansion the Club is laying the foundation for an audacious and ambitious vision that will transform the brand and the company in the coming years.

At Chicago Fire Football Club were on a mission to entertain serve and unite Chicago by delivering excellence on and off the pitch to ensure a worldclass experience. As a club we let our values guide everything we do: we uphold uncompromising integrity show respect for all at all times never settle for less constantly innovate and hold ourselves relentlessly accountable.

Position Overview:

The IT/AV Support Specialist will report directly to the Manager of Information Technology. This position is responsible for assisting with the daily upkeep of the Chicago Fire Endeavor Health Performance Center IT and audiovisual needs with additional focus on providing support on event and match days. The IT/AV Support Specialist is responsible for technical support for PC/Mac hardware software and AV technology.

Job Responsibilities:

• Tech support for all audiovisual components of the club
• Tech support for client workstations applications and phones for Chicago Fire staff as needed
• Troubleshoot problems with network peripheral and endpoint devices
• Assist with event/match execution; responsibilities include but are not limited to:
  • Preevent/match planning and setup of equipment audio visual broadcast internet connections etc
  • Assist with technology needs and issues during event.
  • Postevent teardown and cleanup
• Complete projects supporting the execution plan of the IT Department
• Manage facility security platform ensuring physical access is properly controlled
• Perform administrative duties including data backups inventory documentation research and development of new IT initiatives
• Support Cyber Security initiatives
• Attend and work all Chicago Fire matches and key events
• Some travel to various offices and events is required
• Other duties as assigned

Required Qualifications:

• 2 years of handson experience in a relevant technical or support role
• Proficient in a range of audiovisual platforms and technologies
• Experienced with Microsoft 365 and Microsoft Azure environments
• Strong working knowledge of macOS systems and workflows
• Well organized deadline orientated and demonstrate an ability to manage multiple projects with autonomy
• Selfmotivated and directed with the ability to effectively prioritize and execute tasks in a highpressure environment
• Must be able to lift and transport heavy to moderately heavy objects such as computers monitors and peripherals
• Demonstrate excellent customer service and a positive attitude
• Possess strong written and verbal communication skills and the ability to effectively work with a large and diverse population
• Ability to work nontraditional hours in nontraditional settings. This includes all home games (or other work events) that fall on nights weekends and holidays

Preferred Qualifications:

• Bachelors degree in computer science
• Previous experience with Extron Crestron and QSys
• Experience with Kandji MDM experience a plus
• Previously worked in a fastpaced or startup environment

Compensation:

• This role offers a salary range of $55000 $60000
• Final salary is determined by carefully considering the applicants background experience and qualifications. Base pay may vary significantly based on jobspecific knowledge skills and overall experience. This role is classified as Fulltime exempt
• This role is bonus eligible based on clubwide goals
• Additional benefits & perks: Official Chicago Fire FC Website

Please note:

• Chicago Fire FC is committed to fostering cultivating and preserving a culture of diversity equity accessibility and inclusion. Our diversity initiatives start with the recruitment and selection process; therefore wed like to welcome all diverse candidates to apply to opportunities within our Club.
• CFFC is committed to providing equal employment opportunity and maintaining a workplace for employees and applicants for employment that is free from discrimination. The Company does not discriminate in employment opportunities or practices on the basis of race color religion sex (including pregnancy) national origin ancestry ethnicity citizenship age veteran or military status disability sexual orientation sexual orientation or expression marital status or any other characteristic protected by law. This policy governs all aspects of employment including hiring promotion compensation discipline termination and access to benefits and training.
  • If because of a medical condition or disability you need a reasonable accommodation for any part of the application process please contact the People and Culture Department at to let us know the nature of your request and your contact information.

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