Sportsbook Manager (Reno)
Sportsbook Manager (Reno)
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Job Description
JOB SUMMARY
Responsible for effectively managing the operations of our sports book and fostering a highperforming welcoming environment that is focused on customer service and compliance. Maintain a consistent brand image in the Sportsbook in line with company guidelines and ensure that the Sportsbook is presented to the highest possible standard at all times.
ESSENTIAL DUTIES AND RESPONSIBILITIES (May include but is not limited to the following)
- Effectively assist and manage the daytoday activities and business levels of the sports book: hiring scheduling training and mentoring staff and fostering an environment focused on high performance compliance and excellent customer service
- Act as an ambassador for the property to help promote sports wagering via our kiosks and mobile platforms
- Interact daily with senior leadership of our casino partner to serve as a brand ambassador to both sports book and casino patrons alike
- Manage all aspects of our sports betting equipment
- Generate opportunities to maximize handle profitability and promotion of the Brand
- Ensure all customers are made to feel welcome by all team members
- Ensure betting control guidelines are adhered to within the sports book
- Plan and execute an effective staffing model keeping in line with an approved budget
- Resolve bet queries within agreed levels of authority and in a timely manner
- Manage all accountable costs with particular emphasis on use of establishment hours within the Sportsbook
- Ensure all training is properly delivered within the agreed timescales and that all members of the team are fully supported so that they fulfil their potential
- Communicate key business information to the team and drives constant improvement
- Exemplify our core values family style service our mission and vision
- Exemplify our DEI (diversity equity inclusion) culture
- Performs other jobrelated duties as assigned
KNOWLEDGE SKILLS AND ABILITIES
- 2 years of management experience in a retail environment preferably in a sports book
- Must be able to work independently with minimal supervision
- Must be confident in ones ability to assess situations and make informed decisions
- Good interpersonal communication skills
- Ability to manage relationships
- Strong problemsolving skills
- Ability to manage a diverse range of activities and effectively prioritize responsibilities
- Prior work experience in a sports book is highly preferred
- Ability to motivate lead and mentor staff members
- Effective communication skills both written and verbal
- The ability to comprehend and analyze business reports
PHYSICAL DEMANDS AND WORK ENVIRONMENT (May be required in order to perform the essential functions of the position)
- Must be able to stand for extended periods of time
- Must be able to lift pull or push 25 lbs.
- Must be able write for extended periods of time
- Must be able to twist bend or reach with no significant boundaries
- This position may be exposed to a smokefilled environment
PERFORMNACE IS MEASURED BY
Delivery of the Operations objectives within a Sportsbook evidence to support implementation of agreed actions from the quarterly business reviews actively seeks to be better than the competition manages and raises team awareness of regulatory standards and requirements ensures team focus in exceeding sales targets and maximizes profitability monitors customers betting activity to identify possible profitable/non profitable business manages the delivery of required Sportsbook trading and merchandising standards & ensure management of controllable costs manages the in shop coaching and development of all Sportsbook staff to maximize the potential of every member of the team.
GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS: Employee is required to meet and deliver our core values service standards and family style service.
PERFORMANCE REQUIREMENTS: Must have the ability to provide internal/ external guests with service excellence have excellent communication skills and observation skills and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off nights weekends holidays and overtime as needed.
Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.
The above statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.
Caesars Entertainment will engage in an interactive process and make reasonable accommodations as required by law for individuals with disabilities or to accommodate pregnancy pregnancyrelated conditions or where a conflict exists between the position and individuals religious beliefs or a part of the new hire process candidates will be required to complete a background check postoffer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race color national origin sex age over 40 religion disability sexual orientation gender identity or expression veteran status marital status or any other characteristic protected by law.
Required Experience:
Manager
Employment Type
Full-Time
