IT Support Specialist

About Us

At Prenuvo we are on a mission to flip the paradigm from reactive sickcare to proactive health care. Our awardwinning whole body scan is fast (under 1 hour) safe (MRI has no ionizing radiation) and noninvasive (no contrast). Our unique integrated stack of optimized hardware software and increasingly AI coupled with the patientcentric experience across our domestic and global clinics have allowed us to lead the change against we caught it too late again;

We are looking for an IT Support Specialist to join our team! Ensuring that all employees are able to work effectively with minimal downtime the ideal candidate will be comfortable with a variety of tasks including hardware software and cloud troubleshooting;This role will be onsite at our Chicago clinic located at 1035 W Van Buren St Suite 100 Chicago IL 60607 USA candidates must be able to work from this location at least 3 days a week and as required.

Help reshape the world through proactive healthcare while working with cuttingedge technology and high performing teams with deep expertise join us to make a difference in peoples lives!

What Youll Do

• Provide technical support and troubleshooting for hardware software and networkrelated issues via our internal service desk
• Install configure and maintain computer systems servers and network equipment.
• Collaborate with other IT staff and other departments to identify and resolve complex technical issues
• Maintain and update documentation related to IT infrastructure and support
• Provide internal support for the Prenuvo product and cloud based applications including Google Workspaces Slack Atlassian Jumpcloud Dialpad
• Maintain and manage inventory of hardware and software assets including shipping and receiving
• Maintenance and monitoring of site networks troubleshooting of networkrelated issues and escalation to Internet Service Providers
• Uphold and reinforce Prenuvos cybersecurity policies and ensure systems are configured following best security practices.
• Travel to clinic locations may be required

What Youll Bring

• At least 3 years of experience in an IT service delivery environment
• Strong technical skills in computer hardware software networking and operating systems
• Security Mindset You employ industry best practices in your daily work and challenge the status quo seeking better ways of enhancing security of our systems and protecting the privacy of our customers
• Excellent Personal Organization & Time Management Youre able to maximize efficiency in user support and team interactions; meet deadlines commitments and project requirements with thorough attention to detail
• Problemsolving skills Youre able to think creatively to find solutions to complex technical problems
• Flexibility Youre able to adapt to changing priorities and willing to take on new responsibilities as needed
• Strong Communication Skills Youre able to communicate technical concepts to nontechnical colleagues and work collaboratively with team members develop and present proposals as well as prepare and conduct group presentations
• You bring Microsoft knowledge and skills that pertain to infrastructure and OS
• Experience with Mac OS support
• Networking Cisco Meraki experience

Our Values

Our Values

First: we are Pioneers

• Transforming healthcare requires divergent thinking bias for action disciplined experimentation and consistent grit and determination to maintain momentum. This journey is as challenging as it is rewarding.

Second: we are PlatformBuilders

• Were always building foundations that allow us to achieve tomorrow more than we did today. We never lose sight of whats ahead in a mindset of ownership and duty to our mission.

Above all: we are Patients

• We could all be the next person who walks through our very doors seeking clarity or peace of mind. We are proud of our impact on our patients lives and we wont stop till everyone can benefit from our work.

What We Offer

• An avenue to make a positive impact on peoples lives and their health
• We believe in preventative healthcare for everyone including our team Prenuvo provides free wholebody scans to each team member
• Growth opportunities are at the heart of our people journey were doing big things with bright minds there is no single path to success it can be shaped along the way
• Building strong relationships is at the core of everything we do our team gets together each week to connect share and socialize
• Recognizing time away to restore is vital to our wellbeing we have a flexible vacation policy and we will encourage you to use it
• We now offer the Prenuvos Commuter Benefits Plan to help cover your transit and parking costs. Whether you ride drive or park weve got you coveredmaking your commute easier and more affordable!
• Retirement made easy! We offer a 401(k) plan to our US employees to help you save for the future with company contributions to support your financial goals. Plan for tomorrow while you grow with us today!
• We offer a comprehensive benefits package including health dental vision including Mental Health coverage to support you and your family
• The base salary for this role ranges from $73000 $110000 in local currency depending upon experience

We are an equalopportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status.

As part of the hiring process successful candidates will undergo a background check in compliance to applicable federal provincial and state rules.

Please be advised that official communication from our recruitment team will only come from our authorized domain . If you are contacted by a recruiter please ensure their email address ends with @. We do not use thirdparty recruitment services or any other email domains for hiring purposes. If you receive communication that you believe to be fraudulent please report it immediately to

Required Experience:

Unclear Seniority