Support Specialist

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

Advisory Other

Management Level

Senior Associate

Job Description & Summary

At PwC our people in talent and development focus on finding deploying training and enabling talent through talent identification and enhancing employee skills and knowledge fostering a culture of continuous learning and professional growth. These individuals collaborate with subject matter specialists and project teams to strategize effective ways to locate assess educate and train employees in line with market developments and firm strategy.

As a learning and development generalist at PwC you will focus on designing and delivering innovative training programmes to enhance employee skills and knowledge. You will play a crucial role in fostering a culture of continuous learning and professional growth within the organisation.

Focused on relationships you are building meaningful client connections and learning how to manage and inspire others. Navigating increasingly complex situations you are growing your personal brand deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients and to deliver quality. Embracing increased ambiguity you are comfortable when the path forward isnt clear you ask questions and you use these moments as opportunities to grow.

Examples of the skills knowledge and experiences you need to lead and deliver value at this level include but are not limited to:

• Respond effectively to the diverse perspectives needs and feelings of others.
• Use a broad range of tools methodologies and techniques to generate new ideas and solve problems.
• Use critical thinking to break down complex concepts.
• Understand the broader objectives of your project or role and how your work fits into the overall strategy.
• Develop a deeper understanding of the business context and how it is changing.
• Use reflection to develop self awareness enhance strengths and address development areas.
• Interpret data to inform insights and recommendations.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance) the Firms code of conduct and independence requirements.

The Opportunity

When you join PwC Acceleration Centers (ACs) you step into a pivotal role focused on actively supporting various Acceleration Center services from Advisory to Assurance Tax and Business our innovative hubs youll engage in challenging projects and provide distinctive services to support client engagements through enhanced quality and innovation. Youll also participate in dynamic and digitally enabled training that is designed to grow your technical and professional skills.

As part of the Talent and Development team you work with Subject Matter Specialists to identify training needs and create engaging learning content. As a Senior Associate you guide and mentor junior team members while maintaining professional and technical standards to deliver quality instructional design solutions. This role emphasizes building significant client relationships and navigating complex instructional challenges to enhance learning experiences.

Responsibilities

Collaborate with Subject Matter Specialists to assess training requirements

Analyze and reviewing curated content from SMEs and clients

Develop and evaluating a structured design document for training programs

Utilize Blooms taxonomy to define course objectives and align content

Design and assessing storyboards with interactive learning activities

Enhance knowledge retention through engaging course content for various formats

Mentor junior team members in instructional design practices

Uphold quality standards in training development and delivery

What You Must Have

Bachelors Degree in English Literature Mass Communication English Education

5 years of experience in instructional design or instructional technology

Oral and written proficiency in English required

Knowledge of MS Office Suite G Suite Articulate Storyline 360 and Rise

Basic knowledge of ADDIE and instructional design theories

Open to learning new skills and tools

Strong verbal and written communication skills

What Sets You Apart

Graduate and above (Masters in English/Communicative English/Mass Communication or Degree in Instructional Design

Open to learning new skills and tools

Awareness of the latest trends in the learning industry

Sharp verbal and written communication skills

Experience with tools like Captivate and GoMo preferred

Knowledge of Blooms Taxonomy and needs analysis preferred

Flexibility to adapt to new situations

Eye for detail in instructional design

Familiarity with accessibility compliant content creation preferred

Education (if blank degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank certifications not specified)

Required Skills

Optional Skills

Accepting Feedback Accepting Feedback Active Listening Adult Learning Theories Analytical Thinking Career Training Coaching Communication Content Curation Content Strategy Contract Management Creativity Curriculum Development Data Reporting Design Thinking Developing Presentations Developing Training Materials ELearning Development Embracing Change Emotional Regulation Empathy Event Set Up Executive Education Facilitated Discussions Facilitate Training Sessions 32 more

Desired Languages (If blank desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship

Government Clearance Required

Job Posting End Date