Control Room and Emergency Planning Manager

Permanent Full Time (37 hours per week)

The role of the CCTV Room & Emergency Planning Manager is a new exciting and important role for Stockport Homes Group (SHG). The role will take strategic responsibility for the organisations CCTV service and Out of Hours response in the event of an emergency and will be responsible for ensuring the business has robust continuity and emergency plans in place which are tested and proven.

In this role you will:

• Lead on all aspects of people management employee engagement customer excellence and service area performance in this fast paced directorate with often fluctuating circumstances operating 24hr services.
• Directly manage Control Room & CCTV Team Leaders within the control room and provide excellent leadership supporting them to work effectively together to manage daytoday operational tasks and performance.
• Ensure that excellent levels of staff engagement are achieved and maintain good staff morale providing daytoday management for several service areas and support ongoing changes to the structure of this directorate.
• Ensure that SHGs emergency plans link into the wider Civil Contingency plan owned by the Council and also ensure SHGs plans are aligned to (and tested against) the GMRU (Greater Manchester Resilience Unit) strategyas well as meeting all principles of GM Prepared guidance.
• Take ownership over this aspect of SHGs OOH services and they will work alongside relevant colleagues to coordinate an effective and streamlined OOH service.

Our ideal candidate will have:

Essential

• The ability to demonstrate a good knowledge of people management skills and talent development including recruiting the right people for the job and ensuring onboarding of new staff is proactive and meaningful.
• The ability to demonstrate experience of working with customers leading to evidential outcomes including satisfactory resolution of complaints.
• Excellent written/verbal communication skills which include chairing meetings presenting reports to Senior Leadership teams and briefing/training frontline teams.
• Experience of Service Delivery management including performance and team management ideally in a 24hr /Control Room/ OOH capacity.
• The ability to work under pressure and have a forwardthinking and positive approach to problemsolving with proven experience in effective decisionmaking.
• The ability to build effective relationships with staff customers partners and stakeholders.
• Experience of successfully managing engaging and empowering operational teams and delivering services to agreed standards and targets.
• Good business and commercial acumen to continually explore opportunities to sell services to other agencies and attract funding through pooling of resources or through effective external funding bids.
• The ability to thrive whilst working in a pressured environment be resilient and energetic and able to see the opportunity in challenge.
• A flexible approach to work.

The successful applicants appointment will be subject to satisfactory basic clearance by the Disclosure and Barring Service and satisfactory enhanced employment references going back 5 years. Additionally the applicant must have the ability to successfully apply for and obtain an SIA CCTV Licence which will be provided as part of the employment and funded by SHG. The applicant will also be required to complete GMP Vetting for the use of Police Airwaves Radios which requires the applicant to have been a UK resident for 3 years or more.

Desirable

• Have evidence of continuous professional development and/or educational qualification in this field.
• Have knowledge of the Social Housing Sector and how emergency preparedness fits into the overall management responsibility of a Social Housing Landlord.
• Have specialist knowledge and experience in dealing with CCTV monitoring major incidents in a complex environment involving large numbers of staff and members of the public.
• An understanding of how IT systems and infrastructure can impact on resilience planning.

The SHG Be You approach sums up our belief that everyone has the right to be who they are and to be that person at work in line with SHGs Values. Were always looking to improve diversity within our teams to enhance this culture and to be truly representative of the communities we work in.

This role will be on Three Sixty Hybrid terms and conditions.

We understand that if you dontmeet every requirement you may be hesitant to apply but westill want to hear from you and encourage you to submit an application detailing your experiences achievements and the value you can bring to our team.

If you require any reasonable adjustments to complete your application please contact the People & OD Team on

Please note that we do not accept applications through thirdparty websites. To ensure your application is reviewed please apply directly through our careers page.

We encourage you to apply early! We may close the vacancy sooner if we find the right candidate.

Closing Date: 18th May 2025

Interview Date: 23rd May 2025

Welcome to Stockport Homes Group (SHG) an umbrella organisation for four socially responsible interdependent companies within the housing sector. What makes us unique is our vision: one where entrepreneurship and commercialisation go hand in hand with social impact.

We are Stockports largest landlord managing over 12000 properties on behalf of Stockport Council and Private Landlords as well as our own growing portfolio of new build homes.

As builders landlords architects and developers we believe in collective responsibility for more affordable housing. Equally through a commitment to a range of wrap around services we look for ways to improve peoples lives: fromadvice and support on health and wellbeing to employmenteducational opportunitiesand help in the home.

All our profit is reinvested within thegroup to maximise opportunities for those who most need our help.

Companies within SHG:

Stockport Homes Stockport Homes was formed in 2005 to manage housing stock across Stockport on behalf of Stockport Council. As a limited company we operate as an ALMO which is an Arms length management organisation so whilst the company is owned by the Council we operate independently on daytoday matters and in delivering services to our customers. We are committed to providing quality homes across Stockport and listening to the voice of our customers to continually improve our services.

Three Sixty Three Sixty delivers innovative highquality construction maintenance and facilities management services across Stockport Greater Manchester and Cheshire. We are trades people who operate with a friendly communityled approach. We get the balance right between excellent customer service and service delivery. We take pride in giving back to our local communities and each year we Gift Aid our profits to SKylight to support the work they do to help Stockport and the borough thrive.

Skylight SKylight is a Charitable Community Benefit Society established in 2018 dedicated to transforming lives in Stockport. We work closely with local communities to support people into employment alleviate poverty and enhance digital skills. Our services help individuals live independently while fostering strong community networks particularly for those facing disadvantages. We are proud to contribute to making Stockport a great place to live and work.

Viaduct Housing Partnership Formed in 2017 Viaduct is a development partnership between Stockport Homes Group and Stockport Council focusing on building more affordable homes in Stockport.

SHG is proud to be an awardwinning organisation dedicated to transforming the lives and communities of our customers and as a publicprivate sector fusion SHG is focused on future growth and excellence looking for the best people to join the Group to be on this exciting journey.