Director, Cybersecurity Technology Operations
Director, Cybersecurity Technology Operations
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1 Vacancy
Job Description
Calling all innovators find your future at Fiserv.
Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.
Job Title
Director Cybersecurity Technology OperationsWhat does a successful Director of Cybersecurity Technology Operations do at Fiserv
You will lead a 24x7 global team which supports the delivery operations maintenance and continuous improvement of the technology operations program within Fiservs Global Cybersecurity organization. You will oversee the systems infrastructure and operational process that support and enable the cybersecurity mission by providing efficient and resilient technology services.
What you will do:
- Lead teams supporting infrastructure management service delivery and operational management within the global cybersecurity organization across multiple disciplines
- Oversee operational excellence for all cybersecurity infrastructure platforms and tools ensuring they are highly available regularly maintained and functioning optimally
- Oversee lifecycle management of cybersecurity platforms including patching vulnerability remediation configuration management and upgrades
- Collaborate with cybersecurity engineering and technology operations services to ensure the operational programs align with strategic cybersecurity objectives and support integrations between cybersecurity platforms and enterprise systems while managing infrastructure operations across onprem and cloud environments
- Maintain redundancy backup validation and failover testing to reduce unplanned downtime
- Effectively manage team resources and workflows to consistently meet service delivery goals and maintain team productivity goals and generate clear and concise reports on workstreams that reflect team productivity and analyze trends to drive better results
- Work closely with crossfunctional teams to streamline technology operations and meet SLA and KPI targets related to requests changes and incident/problem management
- Ensure proper documentation runbooks and knowledge management for managed cybersecurity systems and serve as an escalation point for operational issues affecting cybersecurity tools and technology
What you will need to have:
- 10 years of overall IT experience
- 6 years of technical management experience including at least 3 years of people management experience with IT teams as part of an enterprise organization
- 5 years experience in technology operations processes within larger enterprise environments and Objective approach to problem solving with a results driven attitude for improvement
- 2 years experience with ticketing processes workflows and crossdepartment collaboration and with cloud and hybrid infrastructure environments
- 1 year experience in ITIL and service management frameworks and automation practices.
- Experience with leading highimpact highavailability operations teams and with metrics development and reporting
- US citizenship for acquiring security clearances required to support high security government systems
- Bachelors degree in CyberSecurity Computer science or an equivalent combination of education work and/or military experience
What would be great to have:
- 1 years experience working in federally regulated environments
- CISSP or other professional cyber certifications desirable
#LIRM1
This role is not eligible to be performed in Colorado California District of Columbia Hawaii Illinois Maryland New York Nevada Rhode Island or Washington.
It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.
Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the stepbystep profile and attach your resume (either is acceptable both are preferable).
Our commitment to Equal Opportunity:
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.
Note to agencies:
Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
Required Experience:
Director
Employment Type
Full-Time
