Account Service Manager

Calling all innovators find your future at Fiserv.

Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.

Job Title

What does a successful Account Service Manager do

As an Account Service Manager (ASM) at Fiserv you will meet client strategic goals by serving as the primary contact for developing and managing operational relationships. You will be responsible for driving client satisfaction and supporting the overall client service experience. Working closely with the Account Executive team you will oversee daytoday client relationships and maintain high standards of communication and service excellence through influence and leadership behavior. Success in this role requires a selfdriven attitude empowerment to make decisions and the ability to build relationships with both internal partners and external clients.

What you will do:

• Proactively organize set goals and maintain a selfdriven mindset.
• Focus on learning and building deep knowledge of the Fiserv Digital Payments product suite especially for products used by your assigned client portfolio.
• Understand operational requirements and unique goals of the assigned client portfolio to ensure quality delivery and maintenance support of all products and services.
• Manage and develop operational relationships for the assigned client portfolio taking primary ownership of client satisfaction within service delivery.
• Serve as the primary contact for internal resources related to client operational issues specifically partnering with Account Executives on account planning.
• Prepare and deliver operational account reviews performance reporting and servicelevel agreement reporting related to service delivery and key performance indicators.
• Lead postimplementation onboarding of support transition and set ongoing support expectations.
• Proactively identify opportunities for process improvements between Fiserv and the assigned client portfolio including costsaving initiatives.

What you will need to have:

• Bachelors degree and/or equivalent military experience.
• 3 years of experience in account management.
• Proven proficient in presentation building and delivery.
• Aptitude for technology and analysis tools.
• Executive presence to influence senior decisionmakers.

What would be great to have:

• 5 years of B2B support experience.
• Financial services industry experience.
• Indepth knowledge of banking industry and bank operations including ACH transaction flow.

Perks at Work:

• Were #FiservProud of our commitment to your overall wellbeing with a growing offering of physical mental emotional and financial benefits from day one.
• Maintain a healthy worklife balance with paid holidays generous time off policies including Recharge & Refuel time for qualifying associates and free counseling through our EAP.
• Plan for your future with competitive salaries the Fiserv 401(k) Savings Plan and our Employee Stock Purchase Plan.
• Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
• Prioritize your health with a variety of medical dental vision life and disability insurance options and a range of wellbeing resources through our Fuel Your Life program.
• Advance your career with training development certification and internal mobility opportunities.
• Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives exchange ideas and elevate careers.

In order to be considered you must be legally authorized to work in the U.S. without need for visa sponsorship now or in the future.

This role is not eligible to be performed in Colorado California District of Columbia Hawaii Illinois Maryland New York Nevada Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the stepbystep profile and attach your resume (either is acceptable both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.