Technical Support Manager - Fleet Services
Technical Support Manager - Fleet Services
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Job Description
Job Title: Technical Support Manager Fleet Services
Salary: 4550k (Depending on experience)
Job Purpose
This is an exciting opportunity for a highly skilled Master Technician to join our Fleet Services team and play a key role in our ongoing journey. Youll support and manage the technical teams within a busy workshop environment identifying training and career development opportunities driving productivity and ensuring full compliance with Health & Safety and MOT regulations.
About Us
Fleet Services operates under the South Staffordshire Plc banner and runs two mechanical workshops across the Midlands and Staffordshire. With over 50 years of industry experience we take pride in the extensive knowledge and expertise of our technicians. In addition to providing external services we manage the internal fleet operations for our 2500vehicle fleet ensuring efficient and reliable service.
The Role
- Manage workshop schedules to maximise productivity and minimise customer delays.
- Oversee the DVSA MOT online portal track monthly MOT statistics and conduct quality checks.
- Assess and recommend improvements for vehicle diagnostic equipment.
- Ensure timely processing of warranty claims and report to the Head of Fleet.
- Maintain accurate records of parts stock and oversee efficient returns processing.
- Support Fleet Coordinators with technical training and costsaving initiatives.
- Work closely with the Head of Fleet to maintain consistency compliance and high safety standards.
- Monitor and enforce Health & Safety compliance across both workshops.
- Conduct regular competency assessments to develop and enhance team skills.
- Drive fleet productivity across all workshops.
- Implement apprenticeship programs to support skill development within the workshop environment.
What Were Looking For
- Level 3 Electrical/Hybrid vehicle qualification.
- IMI accreditation and Master Technician status.
- Strong knowledge of Health & Safety requirements for electric/hybrid vehicles.
- Ideally an IOSH Health & Safety certification.
- Experience managing a team within a mechanical environment.
Were looking for someone with a customerfocused mindset a professional and proactive approach and excellent communication skills both facetoface and over the phone. Confidence in decisionmaking and leadership is essential along with a commitment to delivering highquality service and taking pride in the teams output.
What Youll Get in Return
Joining South Staffordshire Plc means becoming part of a team that values and invests in its people. In return for your dedication you can expect:
- Competitive salary of 4550k DOE.
- 25 days holiday plus bank holidays.
- Employer pension contributions.
- Free onsite parking and access to an onsite gym.
- 24/7 GP service.
- Cycletowork scheme.
- Employee assistance program via Aviva.
- Discounts at stores and restaurants.
- Excellent career development opportunities including mentorship from senior leaders.
- Ongoing professional development to enhance your skills and expertise.
If youre ready to take the next step in your career and play a vital role in shaping the future of our Fleet Services team wed love to hear from you
Required Experience:
Manager
Employment Type
Full-Time
