Big Data Software Developer

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud the AIpowered Experience Orchestration platform organizations can accelerate growth by delivering empathetic personalized experiences at scale to drive customer loyalty workforce engagement efficiency and operational improvements.

We employ more than 6000 people across the globe who embrace empathy and cultivate collaboration to succeed. And while we offer great benefits and perks like larger tech companies our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Job Summary:
At Genesys we are transforming customer experiences through datadriven insights and scalable technology. As a key member of the Cloud Analytics team you will design and deploy advanced Big Data solutions that support realtime analytics at enterprise scale. This role demands deep technical proficiency in cloudnative architectures distributed data processing and infrastructure automation to enable global scalability.

Key Responsibilities:

• Develop and deploy faulttolerant highly available software systems for the Genesys Cloud Analytics platform

• Design and implement scalable Big Data pipelines for batch and realtime processing

• Partner with product managers data scientists and engineers to deliver highimpact data products

• Build and maintain ingestion transformation and aggregation layers for largescale datasets

• Automate infrastructure on AWS using tools such as Terraform and Ansible

• Create reusable abstractions and tooling to support selfservice analytics pipelines

• Optimize query performance on platforms like Druid Presto and Elasticsearch

• Proactively resolve production issues and enhance platform resiliency through root cause analysis

• Provide mentorship through code reviews and champion engineering excellence

• Drive continuous improvement in reliability performance and scalability

Required Qualifications:

• Minimum 2 years (post education) of experience in software or data engineering roles focused on largescale systems

• Strong proficiency in Java and Python

• Experience with Big Data frameworks such as Apache Spark Hadoop or Flink

• Handson experience with both batch and streaming data processing architectures

• Proficient in building scalable cloudnative applications on AWS

• Understanding of distributed systems and microservices design

• Solid foundation in CI/CD practices and testdriven development

• Strong problemsolving mindset with a focus on delivering productionready solutions

Preferred Qualifications:

• Experience deploying applications using CI/CD tools and infrastructureascode frameworks

• Familiarity with Apache Airflow or other orchestration tools

• Working knowledge of query engines and storage systems including Druid DynamoDB Presto S3 and Elasticsearch

• Exposure to infrastructure tools such as Terraform Ansible or Packer

Why Join Us:

• Join a datadriven team solving critical customer experience challenges with cuttingedge tools

• Contribute to a globally distributed analytics platform used by toptier enterprise clients

• Help shape a selfservice data environment that empowers teams across Genesys

• Thrive in a culture that values innovation experimentation and continuous learning

If a Genesys employee referred you please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud the AIpowered Experience Orchestration platform Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic personalized experience at scale. As the trusted platform that is born in the cloud Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time while driving stronger workforce engagement efficiency and operational improvements. Visit.

Reasonable Accommodations:

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race color age religion sex sexual orientation gender identity or expressionmarital status domestic partner statusnational origin genetics disabilitymilitary andveteran status and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.