Dealer Administrator - Western Cape
Dealer Administrator - Western Cape
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Overall Purpose of the Job:
The successful incumbent will be responsible for providing assistance and support to the Dealer Development Manager and the Central Region Dealerships with regards to client query resolution other means of correspondence handling and administration functionalities as required maintaining due diligence and accuracy.
Minimum Qualifications and Experience Required:
- Matric or equivalent qualification
- At least 1 to 2 years experience within a customer serviceorientated environment
- A minimum of 3 years administration experience
- Project management experience would be highly advantageous
- Computer literacy in MS Word MS Excel MS PowerPoint and MS Outlook
- Experience on Listener would be advantageous
- Experience of Dealer program software would be advantageous
Main Duties and Responsibilities:
- Updating and distributing of daily weekly and monthly statistics (i.e. weekly purchases Reports Commitments etc.)
- Managing the contract process to ensure that all contracts are accounted for and received as per Listener data provided
- Customer complaint resolutions: Managing client queries complaints and the moving of clients to ensure that all matters are promptly resolved and referring those to dealers or Independent Installers where their assistance is required
- Managing General Dealer and Independent Installer correspondence
- Ensuring compliance with the Code of Conduct specifically with reference to sales technical and SMS testing forms
- Providing Dealers and Independent Installer with assistance in obtaining customer codes within the standard operating procedure timeframes
- Reporting on area activity sales cancellations operations and potential opportunities
- Coordinating all training and meeting interventions and ensuring that the specific requirements thereof are met
- Managing the administration duties of marketing initiatives
- Assist Admin Manager and Branch Managers to ensure Dealers and Independent Installers comply with FADT Standard operating procedures
- Issuing of stationary and promotional items
- Arranging business reviews and training sessions
- Assist Branch Managers with sourcing new Independent Installers and train them accordingly
- Assist with reaching monthly targets
Behavioral Competencies:
- Customer Focus
- Ability to perform under pressure
- Organizing
- Planning
- Perseverance
- Time management
- Communication skills written & verbal
We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.
Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.
Should you not be contacted regarding this position within 10 working days from the closing date please regard your application as unsuccessful.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
