Operations Associate

Operations Associate: Learn how to run the supplychain logistics for a company that generates millions in revenue

Fresh Prints is a NYCbased custom apparel startup. We find incredible students and give them training and support to build the business at their schools.

The Operations Team handles the most crucial part of the business and is directly responsible for delivering the end product to our customers. We worked on 30000 orders last year with a direct impact of over $31 million in revenue.

How do you coordinate the logistics of campaigns that generate millions of dollars in revenue involving multiple overseas and domestic vendors How can we reduce our costs and increase our profit margins for a given order How can you deliver an order in 5 days which has a standard turnaround time of 10 days

You will report to one of the Operations Managers from the Preorder or Order Teams. You will be working on a set of unique orders every day that will pose logistical challenges that youll have to work through and be directly responsible for them. Youll have a lot of autonomy and decisionmaking power.

This role has an impact on the following:

• How to coordinate the logistics of campaigns that generate millions of dollars in revenue that involve overseas & domestic vendors
• How to reduce costs & increase our profit margins for a given order
• How to deliver an order in 5 days if the standard turnaround time is 10 days

Were looking for someone who can think on their feet isnt afraid to take on challenges on a daytoday basis and is high on energy. Were on a remarkable growth trajectory and as Fresh Prints grows you will grow too. For the right person this role offers unlimited opportunities. You will be given the space and guidance to have a tremendous impact.

Responsibilities

Order Team:

• Resolving Stock Issue Tickets Licensing Tickets and other Miscellaneous Tickets.
• Act as a backup for the Order Processing team if OS pool volume is low.
• Work on Sample Order processing
• Work on Printer Capacity Management System (PCMS) ratings updation
• Adhoc Tasks during the slow season
• Work on reporting tasks and projects

PreOrder Team:

• Responsible for sharing pricing quotes using available resources
• Communicating & giving feedback to other teams; solving order issues and improving Licensing experience within Fresh Prints
• Checking on timelines and licensingrelated questions from Campus Managers
• Order checks/Data entry for reporting; Conducting Shopify/Group order checks
• Assignment of schools if proof comes in from the client directly
• Uploading proofs to licensing portals for singleuse licenses

Essential Requirements

• 1 5 years of experience in Operations/Logistics
• We are also open to freshers
• Strong analytical and organizational skills
• Able to work on complex tasks under tight timelines
• Able to make decisions without direct supervision
• Fluent in English
• Excellent communication skills
• This role requires someone who is comfortable working night shifts

Personal Attributes

• Strong attention to detail
• GoalDriven. Youre set on your goals and respect the timelines your goals are bound by
• Proactive. You believe its always on you to make sure anything you do is a success
• In love with challenges. You revel in solving problems and want a job that pushes you out of your comfort zone
• Calm under pressure. You have a sense of urgency but can channel it into productively working through any number of issues
• Open to change. Youre inspired by the endless ways in which everything we do can always be improved

Compensation & Benefits

• Competitive monthly salary between $400 $700 (adjusted based on experience)
• Learning opportunities
• Working in a great culture
• Health benefits

Job Location

• This is a full remote position

Working Hours

• Working hours are 6:30 PM 3:30 AM or 5:30 PM to 2:30 AM IST (Monday to Friday)

Fresh Prints is an equal employment opportunity employer and promotes diversity; actively encouraging people of all backgrounds ages LGBTQ and those with disabilities to apply.