CXG EN -RS Migration Enginner
CXG EN -RS Migration Enginner
Posted on :
12-05-2025
Employer Active
1 Vacancy
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Job Description
Overview
The position of CXG EN SP IP is critical for delivering exceptional customer service and enhancing customer satisfaction within our organization. This role focuses on bilingual support catering to English and Spanishspeaking clients ensuring they have a seamless experience with our products and services. As a vital link between the company and its customers the CXG specialist will address inquiries resolve issues and gather feedback to drive improvements. The importance of this position cannot be overstated; the specialist not only represents the companys brand but also plays a key role in building lasting customer relationships. By understanding customer needs and providing tailored support the CXG EN SP IP enhances brand loyalty and increases customer retention contributing to the overall success of the organization.
Key Responsibilities
- Provide bilingual support to customers in English and Spanish.
- Resolve customer inquiries promptly and effectively.
- Document customer interactions in the CRM system.
- Analyze customer feedback to identify trends and areas for improvement.
- Collaborate with crossfunctional teams to enhance service delivery.
- Handle customer complaints with empathy and professionalism.
- Educate customers on product features and functionalities.
- Assist in developing FAQs and selfservice resources.
- Participate in training sessions to improve product knowledge.
- Monitor communication channels for customer inquiries.
- Engage with customers across various touchpoints including chats emails and calls.
- Maintain uptodate knowledge of company policies and procedures.
- Support marketing initiatives by providing customer insights.
- Contribute to team goals through collaboration and shared objectives.
- Identify opportunities for process improvements in customer service operations.
Required Qualifications
- High school diploma or equivalent (associate or bachelors degree preferred).
- Fluency in English and Spanish (written and verbal).
- Minimum of 12 years of customer service experience.
- Proficiency in CRM software and communication tools.
- Strong problemsolving skills and analytical mindset.
- Excellent verbal and written communication skills.
- Ability to work independently and as part of a team.
- Demonstrated ability to handle multiple tasks and priorities.
- Familiarity with nonverbal communication techniques.
- Understanding of customer experience metrics.
- Flexibility to work varying shifts as needed.
- Strong attention to detail and accuracy.
- Ability to maintain confidentiality and handle sensitive information.
- Proficient in Microsoft Office Suite (Word Excel PowerPoint).
- Availability to participate in ongoing training and professional development.
- Customercentric attitude with a passion for service excellence.
customer support,time management,analytical mindset,open shortest path first (ospf),stp/port-channel/hsrp,microsoft office suite (word, excel, powerpoint),non-verbal communication techniques,data analysis,bilingual support (english and spanish),adaptability,understanding of customer experience metrics,customer service skills,problem-solving skills,nexus 7k/5k,eigrp,team collaboration,technical proficiency,verbal and written communication skills,communication tools proficiency,crm software proficiency
Employment Type
Full Time
Key Skills
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