Call Center Representative
Call Center Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Description:
Sharpcontra is seeking a professional and customerfocused Call Center Representative to join our Bostonbased team. As a representative you will be the first point of contact for our clients responsible for handling inbound and outbound calls answering inquiries and resolving issues promptly and effectively.
Responsibilities:
Answer incoming calls and respond to customer inquiries in a timely manner
Resolve customer concerns with professionalism and efficiency
Document all customer interactions using internal systems
Provide accurate information about services and products
Maintain a high level of customer satisfaction
Meet individual and team performance targets
Follow company policies and procedures during all interactions
Qualifications :
Qualifications:
High school diploma or equivalent required
Previous experience in a call center or customer service role preferred
Excellent verbal and written communication skills
Strong problemsolving abilities and attention to detail
Ability to multitask and remain calm under pressure
Proficient in basic computer applications and data entry
Reliable and punctual with a professional attitude
Additional Information :
Benefits:
Competitive salary: $42000 $52000 per year
Opportunities for professional growth and advancement
Skill development and training programs
Supportive and teamoriented work environment
Fulltime consistent schedule
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
