Front Desk Associate
Front Desk Associate
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Full job description
Full Job Description
Were looking for a Guest Service Representative to assist guests with their requests and provide exceptional guest service. You will provide excellent customer service to guests and keep the front desk and accounting operations running smoothly. If you are a customer serviceoriented individual with a passion for hospitality we would love to hear from you.
Responsibilities:
Greet and checkin guests in a friendly and professional manner
Answer phone calls and assist guests with inquiries or requests
Handle guest complaints or issues ensuring prompt resolution
Process guest payments and maintain accurate records
Maintain knowledge of hotel services amenities and local attractions
Assist with reservations and room assignments
Ensure the lobby area is clean and presentable at all times
Collaborate with other hotel staff to provide exceptional guest service
Skills
Requirements:
Previous experience in a customer service role preferred
Excellent communication and interpersonal skills
Proficient in using phone systems and computer software
Strong problemsolving abilities and attention to detail
Ability to work any shift and weekends as required
Knowledge of guest relations principles and practices
Experience with Fosse prefered but not required.
Schedule:
- 8hour shift 3pm11pm
- Day Shift /Evening Shift
- Weekends required PM (3pm11pm)
Experience:
- Hotel & Accommodations Guest Services Staff: 1 year (Preferred)
- Hotel experience: 1 year (Preferred)
Job Types: Fulltime Parttime
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8hour shift
- Day shift
- Evening shift
- Every weekend
- Morning shift
- Rotating weekends
- Weekends as needed
- Weekends only
Work Location: In person
Required Experience:
IC
Employment Type
Full-Time
